Sumsub je tehnološko podjetje, osredotočeno na skladnost s predpisi, ki razvija orodja SaaS za podjetja, ki upravljajo spremljanje transakcij in skladnost izdelkov. Njegova spletna platforma podpira operativne procese ter pravne funkcije in funkcije, povezane s skladnostjo, skupaj s povezano tehnično podporo in podporo pred prodajo. Zaposlovanje v podjetju vključuje delovna mesta na področjih operacij, skladnosti, prava in tehnične podpore, povezana z izdelki in storitvami za poslovne uporabnike.
Junior Customer Success Manager
Manage B2B customer relationships for Sumsub’s compliance and fraud prevention platform, supporting retention, renewals, product adoption, and account growth.
Opis
- Serve as the main contact for a portfolio of existing business customers.
- Learn customers’ business goals and build relationships with business and technical stakeholders.
- Lead regular customer meetings and quarterly business reviews.
- Review product usage, success measures, future plans, and opportunities to strengthen customer relationships.
- Oversee renewals and spot potential churn risks.
- Work with customers and internal teams to reduce churn risks.
- Find and develop opportunities to expand accounts through upselling and cross-selling.
- Present relevant product features and help customers adopt new functionality.
- Partner with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues.
- Complete agreed follow-up actions.
- Share customer feedback with internal teams to improve products and the customer experience.
Zahteve
- Relevant experience in customer success, account management, business development, or a comparable client-facing role in B2B SaaS, fintech, payments, or crypto, with responsibility for ongoing customer relationships.
- Understanding of customer retention, renewals, and account growth.
- Ability to identify suitable upsell and cross-sell opportunities.
- Ability to learn a technical product and clearly explain its features and business value.
- Ability to analyse customer usage and performance data and turn findings into clear insights and recommendations.
- Strong organisation and prioritisation skills across multiple accounts, with initiative and reliable follow-through.
- Advanced English skills for leading customer calls, presenting findings, and communicating clearly in writing.
- Familiarity with KYC, KYB, AML, or fraud prevention is an advantage.
Ugodnosti
- Remote-first culture built on trust.
- Freedom to work from the location that suits you best.
- No required office days or attendance tracking.
- Optional offices or coworking spaces available in some locations.
- Flexible hours without a fixed 9-to-5 schedule.
- Birthday off.
- 10 personal days per year.
- Seven sick days without paperwork.
- Additional time off over Christmas and New Year.
- Role-related learning opportunities and event costs covered.
- Team offsites fully covered several times a year.
- Tools and hardware needed for the role.
- Equal opportunity workplace with a diverse and inclusive culture.