Sumsub este o companie de tehnologie axată pe conformitate, care dezvoltă instrumente SaaS pentru companii ce gestionează monitorizarea tranzacțiilor și conformitatea produselor. Platforma sa online susține fluxurile operaționale de lucru, precum și funcțiile juridice și de conformitate, alături de servicii conexe de asistență tehnică și suport pre-vânzare. Contextul recrutării în cadrul companiei include roluri în operațiuni, conformitate, domeniul juridic și asistență tehnică, legate de produsele și serviciile sale destinate companiilor.
Junior Customer Success Manager
Manage B2B customer relationships for Sumsub’s compliance and fraud prevention platform, supporting retention, renewals, product adoption, and account growth.
Descriere
- Serve as the main contact for a portfolio of existing business customers.
- Learn customers’ business goals and build relationships with business and technical stakeholders.
- Lead regular customer meetings and quarterly business reviews.
- Review product usage, success measures, future plans, and opportunities to strengthen customer relationships.
- Oversee renewals and spot potential churn risks.
- Work with customers and internal teams to reduce churn risks.
- Find and develop opportunities to expand accounts through upselling and cross-selling.
- Present relevant product features and help customers adopt new functionality.
- Partner with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues.
- Complete agreed follow-up actions.
- Share customer feedback with internal teams to improve products and the customer experience.
Cerințe
- Relevant experience in customer success, account management, business development, or a comparable client-facing role in B2B SaaS, fintech, payments, or crypto, with responsibility for ongoing customer relationships.
- Understanding of customer retention, renewals, and account growth.
- Ability to identify suitable upsell and cross-sell opportunities.
- Ability to learn a technical product and clearly explain its features and business value.
- Ability to analyse customer usage and performance data and turn findings into clear insights and recommendations.
- Strong organisation and prioritisation skills across multiple accounts, with initiative and reliable follow-through.
- Advanced English skills for leading customer calls, presenting findings, and communicating clearly in writing.
- Familiarity with KYC, KYB, AML, or fraud prevention is an advantage.
Beneficii
- Remote-first culture built on trust.
- Freedom to work from the location that suits you best.
- No required office days or attendance tracking.
- Optional offices or coworking spaces available in some locations.
- Flexible hours without a fixed 9-to-5 schedule.
- Birthday off.
- 10 personal days per year.
- Seven sick days without paperwork.
- Additional time off over Christmas and New Year.
- Role-related learning opportunities and event costs covered.
- Team offsites fully covered several times a year.
- Tools and hardware needed for the role.
- Equal opportunity workplace with a diverse and inclusive culture.