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Miratech
Miratech
501 – 1.000 Angajați
Sponsor pentru viza de lucrător calificatB2BConsultanțăSaaS
Miratech este o companie globală de servicii IT și consultanță, care colaborează cu întreprinderi în domeniul transformării digitale. Serviciile sale includ externalizare, dezvoltare software și servicii profesionale, combinând amploarea furnizării de servicii pentru întreprinderi cu flexibilitatea asociată inovării de tip startup. Fondată în 1989, Miratech activează în consultanță B2B și în activități tehnologice asociate software-ului ca serviciu, sprijinind organizațiile care au nevoie de expertiză software și servicii tehnologice.
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Locurile de muncă ale companiei

Senior Full-Stack Java Engineer, CX and Contact Center Solutions

Lead architecture and delivery of scalable Java, React, voice, and messaging solutions for customer experience and contact center systems. Work with global enterprise clients to shape secure, resilient, and production-ready platforms.

USStatele Unite ale AmericiiRemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant call center
AngularAWSCloudJavaJavaScriptJenkinsKafkaKubernetesMicroserviciiNode.jsPostgresRabbitMQReactSisteme distribuiteSpringSpring BootTypeScript

Descriere

  • Lead architecture and detailed technical design for scalable, secure, highly available CX and contact center capabilities
  • Build Java and Spring Boot services, APIs, integration components, and reference implementations
  • Shape frontend architecture for agent, supervisor, and administrative experiences with React and TypeScript
  • Establish API-first and event-driven approaches covering domain boundaries, contracts, event schemas, versioning, resilience, and data ownership
  • Create integrations spanning voice infrastructure, digital channels, messaging, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise systems
  • Develop carrier-grade voice and communications capabilities with FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms
  • Convert business journeys and operational needs into solution components, interaction flows, deployment views, and technical roadmaps
  • Set non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability
  • Review architecture and code, surface technical risks, test assumptions, and make practical trade-offs among quality, schedule, and cost
  • Define engineering standards, reusable patterns, quality gates, documentation practices, and technology adoption guidance
  • Lead technical discovery, proof-of-concept initiatives, platform evaluations, modernization planning, and production-readiness reviews
  • Partner with clients, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues

Cerințe

  • At least eight years of software engineering experience, including significant ownership of architecture and technical delivery for distributed applications
  • Expert hands-on command of Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering
  • Advanced experience with Angular or React and TypeScript
  • Working familiarity with Node.js
  • Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting
  • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
  • Experience with PostgreSQL or similar relational databases, data modeling, integration data flows, and transactional design
  • Experience with AWS services and Amazon Connect is preferred
  • Background with contact center or CX platforms and customer routing and engagement concepts
  • Excellent communication, technical writing, and client-facing workshop facilitation skills
  • Experience designing digital-channel and messaging applications is desirable
  • Experience designing routing engines for voice and digital interactions is desirable
  • Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is desirable
  • Exposure to workforce management processes and integrations is desirable
  • Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is desirable
  • Practical experience using AI-assisted software development or building AI-enabled solutions is a plus

Beneficii

  • Competitive compensation and benefits package
  • Health insurance coverage
  • Relocation assistance program
  • Flexible remote work and a work-from-anywhere culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Meaningful projects serving leading global clients
  • Inclusive and supportive work environment
  • Open communication culture
  • Regular company social and team-building events

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