Fuze Health este o companie de tehnologie medicală care combină serviciile de farmacie, programele clinice și software-ul bazat pe date pentru organizații din domeniul sănătății, plătitori, angajatori și parteneri din științele vieții. Farmacia digitală FuzeRx permite procesarea rețetelor prin API, în timp ce Fuze Services oferă programe de îngrijire clinică, iar Fuze Technologies reunește telemedicina, serviciile de diagnostic, genomica, implicarea pacienților și analiza datelor. Platforma integrată este concepută pentru a îmbunătăți accesul la medicamente și respectarea tratamentului, pentru a sprijini identificarea mai timpurie a afecțiunilor și pentru a ajuta partenerii să obțină rezultate mai bune la scară largă.
Remote Contact Center Clinical Operations Supervisor
Lead Fuze Health’s digital pharmacy programs and patient care operations, overseeing teams, compliance, partner coordination, and service quality. The role includes escalation management and continuous process improvement.
Descriere
- Shape pharmacy programs to meet partner, company, and regulatory objectives
- Oversee daily program operations, including workflows, staff performance and scheduling, defect tracking, and reconciliation
- Take part in a quarterly supervisor rotation across Care and Hub Operations
- Maintain compliance with applicable local, state, and federal regulations and company policies
- Lead, coach, and develop pharmacists and pharmacy technicians
- Create quality standards and monitoring programs that support patient safety
- Improve processes to increase efficiency and reduce defects
- Coordinate with internal teams and external partner contacts
- Address escalated pharmacy program and patient care concerns
- Take part in regular partner check-ins
- Provide customer support by phone, text, chat, and email
- Manage program roadmaps, milestones, success measures, and stakeholder relationships
Cerințe
- At least four years of experience in a high-volume pharmacy
- At least two years of supervisory or leadership experience
- Doctor of Pharmacy (PharmD) degree from an accredited pharmacy school
- Active U.S. pharmacist license in good standing
- Authorized to work for any employer in the United States
- Multi-state pharmacist licensure preferred
- Partnership management experience preferred
- Experience with Lean, Kaizen, or comparable continuous improvement methods preferred
- Familiarity with project management tools in G Suite, JIRA, and data analysis tools such as Looker preferred
- Able to work for extended periods at a computer terminal using a monitor, keyboard, and mouse
- Able to stoop, bend, reach, and perform frequent repetitive motions
- Able to lift, carry, push, pull, and move light items weighing up to 20 pounds
- Able to communicate verbally, understand auditory information, and visually perceive details
Beneficii
- Reasonable accommodations are available to qualified individuals with disabilities
- Visa sponsorship and transfer are not available
- No travel is required
- Equal opportunity employer
- Qualified applicants with arrest or conviction records will be considered
- An alternative process for automated decision tools is available upon request