Fuze Health ir veselības aprūpes tehnoloģiju uzņēmums, kas veselības aprūpes organizācijām, maksātājiem, darba devējiem un dzīvības zinātņu jomas partneriem apvieno aptieku pakalpojumus, klīniskās programmas un uz datiem balstītu programmatūru. Uzņēmuma digitālā aptieka FuzeRx nodrošina recepšu izpildi, izmantojot API, Fuze Services piedāvā klīniskās aprūpes programmas, bet Fuze Technologies apvieno televeselību, diagnostiku, genomiku, pacientu iesaisti un analītiku. Uzņēmuma integrētā platforma ir izstrādāta, lai uzlabotu medikamentu pieejamību un pacientu līdzestību ārstēšanai, veicinātu agrīnāku veselības traucējumu identificēšanu un palīdzētu partneriem plašā mērogā sasniegt labākus rezultātus.
Remote Contact Center Clinical Operations Supervisor
Lead Fuze Health’s digital pharmacy programs and patient care operations, overseeing teams, compliance, partner coordination, and service quality. The role includes escalation management and continuous process improvement.
Apraksts
- Shape pharmacy programs to meet partner, company, and regulatory objectives
- Oversee daily program operations, including workflows, staff performance and scheduling, defect tracking, and reconciliation
- Take part in a quarterly supervisor rotation across Care and Hub Operations
- Maintain compliance with applicable local, state, and federal regulations and company policies
- Lead, coach, and develop pharmacists and pharmacy technicians
- Create quality standards and monitoring programs that support patient safety
- Improve processes to increase efficiency and reduce defects
- Coordinate with internal teams and external partner contacts
- Address escalated pharmacy program and patient care concerns
- Take part in regular partner check-ins
- Provide customer support by phone, text, chat, and email
- Manage program roadmaps, milestones, success measures, and stakeholder relationships
Prasības
- At least four years of experience in a high-volume pharmacy
- At least two years of supervisory or leadership experience
- Doctor of Pharmacy (PharmD) degree from an accredited pharmacy school
- Active U.S. pharmacist license in good standing
- Authorized to work for any employer in the United States
- Multi-state pharmacist licensure preferred
- Partnership management experience preferred
- Experience with Lean, Kaizen, or comparable continuous improvement methods preferred
- Familiarity with project management tools in G Suite, JIRA, and data analysis tools such as Looker preferred
- Able to work for extended periods at a computer terminal using a monitor, keyboard, and mouse
- Able to stoop, bend, reach, and perform frequent repetitive motions
- Able to lift, carry, push, pull, and move light items weighing up to 20 pounds
- Able to communicate verbally, understand auditory information, and visually perceive details
Priekšrocības
- Reasonable accommodations are available to qualified individuals with disabilities
- Visa sponsorship and transfer are not available
- No travel is required
- Equal opportunity employer
- Qualified applicants with arrest or conviction records will be considered
- An alternative process for automated decision tools is available upon request