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Pyramid Healthcare
Pyramid Healthcare
1.001 – 5.000 Angajați
Asistență medicalăStare de bine
Pyramid Healthcare este un furnizor integrat de servicii de sănătate comportamentală, care sprijină persoanele afectate de tulburări asociate consumului de substanțe, afecțiuni de sănătate mintală și tulburări de alimentație. Rețeaua sa oferă îngrijire personalizată în centre de dezintoxicare, spitale, servicii ambulatorii și prin telemedicină, susținând totodată educația și formarea personalului. Fondată în Altoona, Pennsylvania, Pyramid Healthcare reunește programe și mărci afiliate, punând accent pe tratamentul integrat clinic, centrat pe persoană, și pe extinderea accesului la servicii de recuperare.
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Locurile de muncă ale companiei

Remote Administrative Assistant - Pennsylvania

Remote Administrative Assistant role with Pyramid Healthcare, handling calls, referrals, and client information for behavioral healthcare programs. Tuesday-Saturday, 4:00 p.m. to midnight.

USStatele Unite ale AmericiiPAPennsylvaniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistent administrativ

Descriere

  • Handle phone calls, emails, and inquiries from families, referral sources, and other stakeholders
  • Explain program information and clarify next steps for admissions and referrals
  • Review authorized client records, including admission status, appointments, assigned clinicians, and discharge plans
  • Route callers to the appropriate departments or staff members
  • Collect accurate information and complete timely follow-up by phone or email
  • Respond to emotionally charged conversations with calmness, empathy, and a solutions-oriented approach
  • Record calls, messages, and follow-up activities in the electronic health record or customer management system
  • Accurately document contact details, call results, and required follow-up actions
  • Coordinate with admissions, clinical, medical, billing, and other internal teams
  • Keep current knowledge of programs, services, and internal points of contact
  • Handle sensitive information discreetly and protect confidentiality
  • Complete required training and carry out additional assigned responsibilities

Cerințe

  • Must live in Pennsylvania
  • High school diploma required
  • Bachelor’s degree preferred
  • Prior administrative experience preferred
  • Behavioral healthcare experience preferred
  • Strong verbal and written communication skills, with an empathetic and professional approach
  • Proficiency with data entry and ability to learn electronic systems quickly
  • Strong attention to detail, organization, and follow-through while working remotely
  • Ability to handle sensitive information confidentially
  • Ability to collaborate with internal teams and adjust to changing priorities and needs
  • Must complete all training required by the company and applicable accreditation or licensing entities
  • Ability to sit for extended periods, communicate verbally, hear, and operate standard office equipment
  • Ability to perform minimal lifting of up to 10 pounds as needed

Beneficii

  • Medical, dental, and vision insurance
  • Flexible spending accounts
  • Life insurance
  • Paid time off
  • 401(k) plan with company match
  • Tuition reimbursement
  • Employee recognition programs
  • Employee referral bonus opportunities

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