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Pyramid Healthcare
Pyramid Healthcare
1,001 – 5,000 Employees
HealthcareWellness
Pyramid Healthcare is an integrated behavioral healthcare provider serving people affected by substance use disorders, mental health conditions, and eating disorders. Its network delivers personalized care across detox, inpatient, outpatient, and telehealth settings, while also supporting workforce education and training. Founded in Altoona, Pennsylvania, Pyramid Healthcare brings together affiliated programs and brands with a focus on clinically integrated, person-first treatment and expanded access to recovery services.
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Remote Administrative Assistant - Pennsylvania

Remote Administrative Assistant role with Pyramid Healthcare, handling calls, referrals, and client information for behavioral healthcare programs. Tuesday-Saturday, 4:00 p.m. to midnight.

USUnited StatesPAPennsylvaniaRemoteFull-timeMiddleSeniorEnglish RequiredAdministrative Assistant

Description

  • Handle phone calls, emails, and inquiries from families, referral sources, and other stakeholders
  • Explain program information and clarify next steps for admissions and referrals
  • Review authorized client records, including admission status, appointments, assigned clinicians, and discharge plans
  • Route callers to the appropriate departments or staff members
  • Collect accurate information and complete timely follow-up by phone or email
  • Respond to emotionally charged conversations with calmness, empathy, and a solutions-oriented approach
  • Record calls, messages, and follow-up activities in the electronic health record or customer management system
  • Accurately document contact details, call results, and required follow-up actions
  • Coordinate with admissions, clinical, medical, billing, and other internal teams
  • Keep current knowledge of programs, services, and internal points of contact
  • Handle sensitive information discreetly and protect confidentiality
  • Complete required training and carry out additional assigned responsibilities

Requirements

  • Must live in Pennsylvania
  • High school diploma required
  • Bachelor’s degree preferred
  • Prior administrative experience preferred
  • Behavioral healthcare experience preferred
  • Strong verbal and written communication skills, with an empathetic and professional approach
  • Proficiency with data entry and ability to learn electronic systems quickly
  • Strong attention to detail, organization, and follow-through while working remotely
  • Ability to handle sensitive information confidentially
  • Ability to collaborate with internal teams and adjust to changing priorities and needs
  • Must complete all training required by the company and applicable accreditation or licensing entities
  • Ability to sit for extended periods, communicate verbally, hear, and operate standard office equipment
  • Ability to perform minimal lifting of up to 10 pounds as needed

Benefits

  • Medical, dental, and vision insurance
  • Flexible spending accounts
  • Life insurance
  • Paid time off
  • 401(k) plan with company match
  • Tuition reimbursement
  • Employee recognition programs
  • Employee referral bonus opportunities

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