Pyramid Healthcare
Pyramid Healthcare
Pyramid Healthcare एक एकीकृत व्यवहारिक स्वास्थ्य सेवा प्रदाता है, जो मादक पदार्थों के सेवन संबंधी विकारों, मानसिक स्वास्थ्य स्थितियों और खान-पान संबंधी विकारों से प्रभावित लोगों की सेवा करता है। इसका नेटवर्क डिटॉक्स, इनपेशेंट, आउटपेशेंट और टेलीहेल्थ सेवाओं के माध्यम से व्यक्तिगत देखभाल प्रदान करता है तथा कार्यबल की शिक्षा और प्रशिक्षण में भी सहयोग देता है। पेंसिल्वेनिया के अल्टूना में स्थापित Pyramid Healthcare, चिकित्सकीय रूप से एकीकृत, व्यक्ति-केंद्रित उपचार और पुनर्प्राप्ति सेवाओं तक बेहतर पहुंच पर ध्यान देते हुए संबद्ध कार्यक्रमों और ब्रांडों को एक साथ लाता है।

Remote Administrative Assistant - Pennsylvania

Remote Administrative Assistant role with Pyramid Healthcare, handling calls, referrals, and client information for behavioral healthcare programs. Tuesday-Saturday, 4:00 p.m. to midnight.

विवरण

  • Handle phone calls, emails, and inquiries from families, referral sources, and other stakeholders
  • Explain program information and clarify next steps for admissions and referrals
  • Review authorized client records, including admission status, appointments, assigned clinicians, and discharge plans
  • Route callers to the appropriate departments or staff members
  • Collect accurate information and complete timely follow-up by phone or email
  • Respond to emotionally charged conversations with calmness, empathy, and a solutions-oriented approach
  • Record calls, messages, and follow-up activities in the electronic health record or customer management system
  • Accurately document contact details, call results, and required follow-up actions
  • Coordinate with admissions, clinical, medical, billing, and other internal teams
  • Keep current knowledge of programs, services, and internal points of contact
  • Handle sensitive information discreetly and protect confidentiality
  • Complete required training and carry out additional assigned responsibilities

आवश्यकताएँ

  • Must live in Pennsylvania
  • High school diploma required
  • Bachelor’s degree preferred
  • Prior administrative experience preferred
  • Behavioral healthcare experience preferred
  • Strong verbal and written communication skills, with an empathetic and professional approach
  • Proficiency with data entry and ability to learn electronic systems quickly
  • Strong attention to detail, organization, and follow-through while working remotely
  • Ability to handle sensitive information confidentially
  • Ability to collaborate with internal teams and adjust to changing priorities and needs
  • Must complete all training required by the company and applicable accreditation or licensing entities
  • Ability to sit for extended periods, communicate verbally, hear, and operate standard office equipment
  • Ability to perform minimal lifting of up to 10 pounds as needed

लाभ

  • Medical, dental, and vision insurance
  • Flexible spending accounts
  • Life insurance
  • Paid time off
  • 401(k) plan with company match
  • Tuition reimbursement
  • Employee recognition programs
  • Employee referral bonus opportunities

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