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WTW
WTW
Sponsor pentru viza de lucrător calificatAsigurăriConsultanțăFinanțe
WTW este o companie globală de servicii financiare și consultanță, axată pe gestionarea riscurilor, asigurări și reasigurări. Activitatea sa acoperă, de asemenea, consultanță în domeniul serviciilor financiare, resurse umane, beneficii pentru angajați, administrarea pensiilor și software pentru resurse umane. Cu operațiuni în 140 de țări, WTW combină datele, analiza și expertiza de sector pentru a ajuta organizațiile să își consolideze reziliența și să își îmbunătățească performanța.
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Pension Administrator - WTW, Leeds Hybrid

Administer occupational pension schemes, process member cases, and calculate benefits for WTW clients. Build pensions expertise while providing accurate, supportive service in a hybrid Leeds role.

GBRegatul UnitHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAdministrație

Descriere

  • Administer occupational pension schemes and related insurance policies
  • Process cases for new joiners, leavers, and retirees
  • Calculate pension benefits through automated and manual methods
  • Handle member cases across a range of pension schemes
  • Respond to member enquiries by phone, letter, and email
  • Organise work proactively to meet client Service Level Agreements
  • Meet daily case-volume and Right First Time accuracy targets
  • Build expertise in increasingly complex types of member cases
  • Use knowledge management systems and established procedural guidance
  • Resolve enquiries with empathetic, supportive customer service
  • Identify and escalate potential issues and complaints
  • Suggest and communicate opportunities to improve service
  • Maintain current knowledge of applicable pension regulations and legislation
  • Work collaboratively with colleagues to support members and clients

Cerințe

  • Communicate clearly and professionally in spoken and written English
  • Work independently while following procedural documentation
  • Prioritise time and workload proactively to meet volume and accuracy goals
  • Customer service experience is advantageous
  • Use Microsoft Excel proficiently
  • Demonstrate strong numeracy and the ability to complete basic and complex calculations with training
  • Experience working in a collaborative, fast-paced environment is advantageous
  • Show enthusiasm for learning and beginning a career in pensions
  • Use Microsoft Word to create automated and manual letters for members

Beneficii

  • 25 days of annual leave plus one additional WTW day
  • Private healthcare
  • Life insurance
  • Group income protection
  • Regular health assessments
  • Defined contribution pension scheme with company-matched contributions of up to 10%
  • Hybrid working options
  • Employee assistance programme
  • One fully paid volunteer day
  • Electric vehicle car scheme
  • Share scheme
  • Cycle-to-work programme
  • Dental cover
  • Optical cover
  • Critical illness protection
  • Flexible benefits package
  • Career progression opportunities at WTW
  • Comprehensive training, including new-starter induction and a six-month learning and development programme

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