WTW
WTW
WTW is a global financial services and consulting company focused on risk management, insurance, and reinsurance. Its work also spans financial services consulting, human resources, employee benefits, pensions administration, and HR software. Operating across 140 countries, WTW combines data, analysis, and industry expertise to help organizations strengthen resilience and improve performance.

Pension Administrator - WTW, Leeds Hybrid

Administer occupational pension schemes, process member cases, and calculate benefits for WTW clients. Build pensions expertise while providing accurate, supportive service in a hybrid Leeds role.

Description

  • Administer occupational pension schemes and related insurance policies
  • Process cases for new joiners, leavers, and retirees
  • Calculate pension benefits through automated and manual methods
  • Handle member cases across a range of pension schemes
  • Respond to member enquiries by phone, letter, and email
  • Organise work proactively to meet client Service Level Agreements
  • Meet daily case-volume and Right First Time accuracy targets
  • Build expertise in increasingly complex types of member cases
  • Use knowledge management systems and established procedural guidance
  • Resolve enquiries with empathetic, supportive customer service
  • Identify and escalate potential issues and complaints
  • Suggest and communicate opportunities to improve service
  • Maintain current knowledge of applicable pension regulations and legislation
  • Work collaboratively with colleagues to support members and clients

Requirements

  • Communicate clearly and professionally in spoken and written English
  • Work independently while following procedural documentation
  • Prioritise time and workload proactively to meet volume and accuracy goals
  • Customer service experience is advantageous
  • Use Microsoft Excel proficiently
  • Demonstrate strong numeracy and the ability to complete basic and complex calculations with training
  • Experience working in a collaborative, fast-paced environment is advantageous
  • Show enthusiasm for learning and beginning a career in pensions
  • Use Microsoft Word to create automated and manual letters for members

Benefits

  • 25 days of annual leave plus one additional WTW day
  • Private healthcare
  • Life insurance
  • Group income protection
  • Regular health assessments
  • Defined contribution pension scheme with company-matched contributions of up to 10%
  • Hybrid working options
  • Employee assistance programme
  • One fully paid volunteer day
  • Electric vehicle car scheme
  • Share scheme
  • Cycle-to-work programme
  • Dental cover
  • Optical cover
  • Critical illness protection
  • Flexible benefits package
  • Career progression opportunities at WTW
  • Comprehensive training, including new-starter induction and a six-month learning and development programme

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