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TRIMEDX
TRIMEDX
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria prelucrătoareLogistică
TRIMEDX oferă servicii de gestionare a activelor clinice pentru organizațiile din domeniul sănătății, ajutându-le să întrețină, să securizeze și să planifice echipamentele medicale utilizate pentru îngrijirea pacienților. Activitatea companiei acoperă ingineria clinică, mentenanța preventivă, gestionarea lanțului de aprovizionare, conformitatea cu cerințele de reglementare și planificarea înlocuirii echipamentelor. TRIMEDX sprijină, de asemenea, operațiunile de tehnologie medicală prin expertiză în securitate cibernetică și servicii de localizare în timp real, combinând consultanța, logistica și capacitățile de producție pentru a îmbunătăți vizibilitatea activelor, eficiența operațională și protecția datelor.
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Locurile de muncă ale companiei

Client Experience Coordinator

Coordinate medical equipment service requests for TRIMEDX healthcare clients, handling calls, recording issues, and dispatching technicians. The role is primarily home-based and listed as hybrid.

USStatele Unite ale Americii
17 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăCoordonator cliențiGeneral

Descriere

  • Answer calls about servicing complex medical and imaging equipment.
  • Work by phone with clinical professionals to enter service information.
  • Gather critical details through thoughtful, positive conversations.
  • Coordinate repairs between healthcare professionals and TRIMEDX technicians.
  • Record equipment issues and assess their severity.
  • Dispatch service requests to the appropriate technicians.
  • Handle healthcare professionals’ inquiries promptly and courteously.
  • Ask targeted questions and relay details to repair technicians.
  • Enter accurate information in work order systems.
  • Notify field technicians and escalate emergencies according to call procedures.
  • Use available resources to resolve customer concerns or route them to the right contact.
  • Keep up with customer needs and CEC training materials.
  • Record and escalate safety incidents and issues that affect the service model.
  • Complete follow-up activities.
  • Support visitor side-by-side sessions and peer coaching.
  • Perform data entry and analysis.
  • Carry out other assigned duties.

Cerințe

  • Reside in the Eastern or Central time zone.
  • Be available to work the listed hours in Eastern Time.
  • Type at least 45 words per minute.
  • Have experience with Microsoft Outlook or a comparable email solution.
  • Have a high school diploma or equivalent.
  • Customer service experience is preferred.
  • College education is preferred.
  • Be able to demonstrate an understanding of healthcare settings, including medical equipment terminology.

Beneficii

  • Shift differential for some evening and weekend hours.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off.
  • Nine paid holidays.
  • Annual merit increases.
  • Health savings and flexible spending accounts.
  • Matching retirement plans.
  • Paid vacation.
  • Parental leave.
  • Adoption and infertility assistance.
  • Growth opportunities.

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