TRIMEDX
TRIMEDX
TRIMEDX teikia klinikinio turto valdymo paslaugas sveikatos priežiūros organizacijoms, padėdama joms prižiūrėti, apsaugoti ir planuoti pacientų priežiūrai naudojamą medicinos įrangą. Įmonės veikla apima klinikinę inžineriją, prevencinę priežiūrą, tiekimo grandinės valdymą, teisės aktų reikalavimų laikymąsi ir įrangos atnaujinimo planavimą. TRIMEDX taip pat padeda valdyti sveikatos priežiūros technologijas, pasitelkdama kibernetinio saugumo ekspertines žinias ir realiojo laiko vietos nustatymo paslaugas. Ji derina konsultavimo, logistikos ir gamybos pajėgumus, kad pagerintų turto matomumą, veiklos efektyvumą ir duomenų apsaugą.

Client Experience Coordinator

Coordinate medical equipment service requests for TRIMEDX healthcare clients, handling calls, recording issues, and dispatching technicians. The role is primarily home-based and listed as hybrid.

Aprašymas

  • Answer calls about servicing complex medical and imaging equipment.
  • Work by phone with clinical professionals to enter service information.
  • Gather critical details through thoughtful, positive conversations.
  • Coordinate repairs between healthcare professionals and TRIMEDX technicians.
  • Record equipment issues and assess their severity.
  • Dispatch service requests to the appropriate technicians.
  • Handle healthcare professionals’ inquiries promptly and courteously.
  • Ask targeted questions and relay details to repair technicians.
  • Enter accurate information in work order systems.
  • Notify field technicians and escalate emergencies according to call procedures.
  • Use available resources to resolve customer concerns or route them to the right contact.
  • Keep up with customer needs and CEC training materials.
  • Record and escalate safety incidents and issues that affect the service model.
  • Complete follow-up activities.
  • Support visitor side-by-side sessions and peer coaching.
  • Perform data entry and analysis.
  • Carry out other assigned duties.

Reikalavimai

  • Reside in the Eastern or Central time zone.
  • Be available to work the listed hours in Eastern Time.
  • Type at least 45 words per minute.
  • Have experience with Microsoft Outlook or a comparable email solution.
  • Have a high school diploma or equivalent.
  • Customer service experience is preferred.
  • College education is preferred.
  • Be able to demonstrate an understanding of healthcare settings, including medical equipment terminology.

Privalumai

  • Shift differential for some evening and weekend hours.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off.
  • Nine paid holidays.
  • Annual merit increases.
  • Health savings and flexible spending accounts.
  • Matching retirement plans.
  • Paid vacation.
  • Parental leave.
  • Adoption and infertility assistance.
  • Growth opportunities.

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