Suffolk County Council
Suffolk County Council
Consiliul Județean Suffolk este un angajator important din sectorul public, care deservește comunitățile din întregul Suffolk. Activitatea sa îmbină administrația locală, impactul social și responsabilitatea față de mediu, prin echipe axate pe furnizarea unor servicii eficiente și pe sprijinirea oamenilor și comunităților din regiune. Consiliul promovează colaborarea, încrederea, respectul și îmbunătățirea continuă, ceea ce face ca oportunitățile de carieră să fie potrivite pentru cei care doresc să contribuie la serviciile publice și să lase o moștenire pozitivă și durabilă în Suffolk.

Brokerage Contracts Officer – Norwich (Hybrid)

Source adult social care and manage provider contracts while ensuring services meet individual needs. The role combines customer service, quality assurance, data analysis, issue resolution, and accurate provider invoicing.

Descriere

  • Source adult social care and complete contracts for adults in Norfolk
  • Arrange care and support that meets individual needs
  • Provide consistently high-quality customer service
  • Achieve agreed key performance indicators (KPIs)
  • Carry out contractual quality assurance checks
  • Analyse and interpret relevant data
  • Resolve complex contractual and service issues
  • Help providers submit invoices within required deadlines

Cerințe

  • A professional, dependable, approachable, and well-organised working style
  • Strong attention to detail and accuracy
  • Capability to provide consistently high-quality customer service
  • Ability to achieve key performance indicators (KPIs)
  • Experience or capability in contractual quality assurance
  • Ability to analyse and interpret data
  • Confidence handling complex issues
  • Knowledge of social services is advantageous
  • Applicants must evidence that they meet the requirements set out in the full Job Description and Person Specification

Beneficii

  • Competitive salary package
  • Generous annual leave allowance
  • Health and wellbeing support, including fast-track physiotherapy and free counselling
  • Flexible working options such as flexi-time, part-time, remote, and hybrid arrangements, subject to role and business needs
  • Access to the Norfolk Rewards employee discounts programme
  • Blue Light Card for eligible Fire Service and Social Care workers
  • Relocation expenses where applicable
  • Expense advances for work-related travel
  • Local Government Pension Scheme with a generous employer contribution
  • Life assurance cover
  • Death-in-service payments
  • Pension benefits for dependants
  • Tax-efficient options for increasing pension contributions and purchasing new bikes
  • Tax-efficient car lease scheme for greener travel, subject to eligibility
  • Payment for referring candidates to hard-to-fill roles

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