Suffolk County Council is a major public-sector employer serving communities across Suffolk. Its work combines local government, social impact, and environmental responsibility, with teams focused on delivering effective services and supporting the region’s people and communities. The council promotes collaboration, trust, respect, and continuous improvement, making its careers relevant to people who want to contribute to public services and leave a lasting positive legacy in Suffolk.
Brokerage Contracts Officer – Norwich (Hybrid)
Source adult social care and manage provider contracts while ensuring services meet individual needs. The role combines customer service, quality assurance, data analysis, issue resolution, and accurate provider invoicing.
Description
- Source adult social care and complete contracts for adults in Norfolk
- Arrange care and support that meets individual needs
- Provide consistently high-quality customer service
- Achieve agreed key performance indicators (KPIs)
- Carry out contractual quality assurance checks
- Analyse and interpret relevant data
- Resolve complex contractual and service issues
- Help providers submit invoices within required deadlines
Requirements
- A professional, dependable, approachable, and well-organised working style
- Strong attention to detail and accuracy
- Capability to provide consistently high-quality customer service
- Ability to achieve key performance indicators (KPIs)
- Experience or capability in contractual quality assurance
- Ability to analyse and interpret data
- Confidence handling complex issues
- Knowledge of social services is advantageous
- Applicants must evidence that they meet the requirements set out in the full Job Description and Person Specification
Benefits
- Competitive salary package
- Generous annual leave allowance
- Health and wellbeing support, including fast-track physiotherapy and free counselling
- Flexible working options such as flexi-time, part-time, remote, and hybrid arrangements, subject to role and business needs
- Access to the Norfolk Rewards employee discounts programme
- Blue Light Card for eligible Fire Service and Social Care workers
- Relocation expenses where applicable
- Expense advances for work-related travel
- Local Government Pension Scheme with a generous employer contribution
- Life assurance cover
- Death-in-service payments
- Pension benefits for dependants
- Tax-efficient options for increasing pension contributions and purchasing new bikes
- Tax-efficient car lease scheme for greener travel, subject to eligibility
- Payment for referring candidates to hard-to-fill roles