JELD-WEN, Inc. — тұрғын үй және коммерциялық мақсаттағы нысандарға арналған ішкі және сыртқы есіктерді, терезелерді және құрылысқа қатысты өнімдерді өндіретін әрі тарататын жаһандық өндірістік компания. 1960 жылы құрылған компания өнімділікті, энергия тиімділігін және жауапты өндірісті басты назарда ұстай отырып, өндіріс, құрылыс және тұрақты даму салаларында жұмыс істейді. Оның ауқымды әрі алуан түрлі қызметкерлері құрылыс өнімдерін жобалау, өндіру және тұтынушыларға жеткізу тәсілдерін үздіксіз жетілдіруге үлес қосады.
Inside Sales Specialist - Sterling Heights, MI
Manage customer orders, quotes, and issue resolution for JELD-WEN doors, windows, and building products in an onsite inside sales role. Support sales relationships and improve order-entry processes.
Сипаттама
- Understand JELD-WEN customers and their business needs
- Manage customer situations with a focus on resolving issues during the first contact
- Research and develop solutions with manufacturing, operations, product management, logistics, and sales teams
- Process orders and quotes, including revisions, in line with departmental guidelines
- Respond promptly and courteously to customer questions and concerns
- Review and audit orders and quotes for accuracy
- Escalate non-routine matters and communicate service concerns to department leadership
- Keep management informed about customer developments and issues
- Coordinate work with colleagues, internal partners, and management
- Use data systems to conduct contact follow-up
- Work with Operations, Sales, and Marketing to resolve customer issues
- Support sales by building and maintaining positive customer relationships
- Develop knowledge of products, operations, websites, and literature through JELD-WEN-supported tools
- Explain product details and specifications to customers and internal stakeholders
- Resolve catalog and pricing issues or escalate them when necessary
- Help department leadership implement process improvements
- Handle other assigned responsibilities
Талаптар
- High school diploma
- Four to six years of customer service experience in a professional business environment
- Intermediate to advanced proficiency with Microsoft Office applications
- Ability to learn new software, systems, and processes quickly
- Strong verbal and written communication skills
- Excellent interpersonal, written, and communication abilities
- Ability to serve as the primary customer contact and maintain relationships for repeat orders
- Self-motivated, confident, positive, and professional approach with internal and external customers
- Strong commitment to customer satisfaction
- Strong work ethic and positive can-do attitude
- Ability to manage multiple tasks in a fast-paced environment
Артықшылықтар
- Base salary plus commission
- Medical and dental coverage
- Generous leave policies
- Retirement program
- Competitive compensation and benefits packages