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Prologis
Prologis
1 001 – 5 000 Қызметкерлер
H1B визасының демеушісіҚұрылысЛогистикаӨндіріс
Prologis develops and leases industrial real estate that supports global supply chains. Its work includes warehouse properties and services, automation, energy and mobility solutions, and workforce training. Across logistics, manufacturing, and construction, Prologis focuses on improving the efficiency and sustainability of supply chain operations while supporting resilient communities and economic development.
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Компаниядағы жұмыс орындары

Director of Marketing, Digital Customer Experience

Lead Prologis’ AI-first digital customer experience strategy across its global web, marketing technology, search, personalization, and analytics platforms. Modernize customer-facing products and workflows for a global logistics infrastructure company.

USАмерика Құрама ШтаттарыAZАризонаCAКалифорнияCOКолорадо
149 000 $ – 205 000 $ / жыл
КеңседеТолық жұмыс күніЖетекшіҚажетті Тіл: ағылшын тіліЦифрлық маркетинг
AEMDrupalSitecore

Сипаттама

  • Set Prologis’ global Digital Customer Experience strategy, roadmap, and priorities
  • Rework customer journeys, digital experiences, marketing operations, content workflows, search, personalization, analytics, and employee workflows using an AI-first approach
  • Identify, evaluate, and rank AI and automation opportunities across Digital Customer Experience
  • Guide AI-enabled Digital Customer Experience capabilities from discovery and testing through launch, adoption, measurement, and ongoing improvement
  • Expand the use of generative AI, conversational AI, intelligent search, personalization, automation, analytics, copilots, and agentic workflows
  • Specify product experiences and business needs for AI agents and copilots, partnering with Enterprise AI and engineering teams to deploy them
  • Own digital platforms as products, with clear accountability, measurable results, roadmaps, ongoing refinement, and stakeholder feedback
  • Modernize Prologis’ global web and digital experience ecosystem
  • Oversee the digital marketing technology portfolio, including CMS/DXP, property search, DAM, marketing automation, analytics, consent and tagging, search, personalization, and customer-facing integrations
  • Apply data, experimentation, customer insights, and AI-driven analytics to improve journeys, engagement, conversion, efficiency, and decisions
  • Work with enterprise teams to make solutions scalable, secure, responsibly governed, and standards-aligned
  • Inform enterprise AI patterns with Digital Customer Experience requirements, use cases, lessons, and reusable capabilities
  • Manage strategic vendor and implementation partner relationships
  • Support adoption and organizational change through experimentation, education, communications, training, new working practices, and outcome tracking
  • Recruit and develop a strong Digital Customer Experience team
  • Set global and regional governance, prioritization, product ownership, and operating models

Талаптар

  • At least 10 years of experience in digital customer experience, digital product management, digital marketing, marketing technology, AI-enabled products, or a related area
  • Track record leading enterprise digital platforms or customer-facing digital products, including strategy, roadmaps, business results, and organizational change
  • Experience applying AI to digital products, customer experiences, marketing operations, or business workflows, taking capabilities from experimentation to production and measurable adoption
  • Working knowledge of generative AI, LLMs, RAG, conversational AI, intelligent search, personalization, AI agents, copilots, workflow automation, evaluation methods, human-in-the-loop patterns, and responsible AI
  • Ability to identify and prioritize AI opportunities by customer and business value, feasibility, data readiness, risk, effort, and adoption readiness
  • Experience turning business and customer challenges into AI-enabled product opportunities, requirements, experiments, and measurable outcomes
  • Strong cross-functional experience with Marketing, Product, Technology, Data, and AI organizations
  • Experience with CMS/DXP platforms, marketing automation, digital asset management, analytics, personalization, search, and customer journey design
  • Understanding of enterprise architecture, integrations, APIs, data, security, privacy, technology governance, and AI-enabled products
  • Experience working with AI, engineering, architecture, data, security, privacy, and governance teams to deliver AI capabilities into enterprise production
  • Experience using data, experiments, customer insight, and business metrics to guide product decisions and measure value
  • Experience leading global programs, vendors, budgets, roadmaps, and organizational change
  • Strong executive communication, stakeholder management, product leadership, and cross-functional leadership skills
  • Ability to balance innovation and experimentation with scalability, governance, customer experience, business value, and responsible technology practices
  • Preferred: Experience deploying generative AI, conversational AI, intelligent search, personalization, copilots, or AI agents
  • Preferred: Experience designing or managing AI-enabled products using enterprise knowledge, RAG, tool integration, workflow automation, agentic patterns, or human-in-the-loop processes
  • Preferred: Familiarity with AI evaluation, observability, guardrails, prompt and context management, and AI product quality measurement
  • Preferred: Experience with Drupal, Adobe Experience Manager, Contentful, Sitecore, Marketo, Bynder, or comparable technologies
  • Preferred: Experience leading large-scale digital modernization or AI-enabled transformation initiatives
  • Preferred: Experience identifying when traditional digital experiences or workflows should be redesigned instead of augmented with AI
  • Preferred: Experience working within an enterprise AI operating model
  • Preferred: Experience in a global B2B organization
  • Successful completion of a background check

Артықшылықтар

  • Medical, dental, and vision coverage for employees and eligible dependents
  • 401(k) plan with a company match equal to 50% of contributions, up to 12% of eligible compensation
  • Paid time off starting at 22 accrued days per year
  • Paid holidays
  • Paid volunteer time
  • Wellness, financial, and work and lifestyle benefits
  • Target bonus and long-term incentives
  • Comprehensive total rewards package
  • Leadership development
  • Career progression opportunities

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