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Civitatis is a travel marketplace founded in 2008 that connects customers with activities, excursions, and guided tours in destinations around the world. Its Spanish-language platform serves millions of travelers through a broad catalogue of experiences, while multilingual pages support its international growth. The company operates at the intersection of travel, online marketplaces, and B2C services, with a customer-facing model and career opportunities presented alongside information about its culture and employee offering.
Travel Designer I, B2B Groups, Madrid Hybrid
Join Civitatis as a B2B Travel Designer in Madrid, creating tailored group trips, preparing quotes, and converting sales for agencies, partners, and travelers. The role covers personalized itineraries, group services, and end-to-end sales management.
Description
- Develop sales opportunities and strengthen relationships with travel agencies, partners, and customers
- Prepare detailed quotations for tours, large-group services, and customized trips
- Design itineraries and bundle Civitatis services around each group’s profile
- Manage B2B and B2C sales from initial inquiry through negotiation, confirmation, and payment
- Handle post-sale changes, cancellations, and special requests
- Make bookings through the Civitatis.com website and internal tools
- Support in-store sales when required by the role
- Track the pipeline of submitted quotations
- Review conversion rates and first-time-resolution (FTR) times
- Achieve sales targets for the channel
Requirements
- At least three years of experience in tourism, travel agencies, or tour operations, including sales, quoting, or group management
- Degree or other formal training in Tourism, Commerce, Business Administration, or a related field
- Additional training in sales or commercial negotiation is advantageous
- Proficiency with Microsoft Office and Google Workspace
- Experience using CRM and commercial management or support tools
- Basic knowledge of B2B accounting and invoicing
- Strong commercial and conversion focus when working with both end customers and travel agencies
- Ability to negotiate and close complex sales
- Proven ability to build strong, lasting commercial relationships with agencies
- Practical and effective problem-solving skills
- Availability Monday to Friday from 15:00 to 22:00 and Saturdays from 10:00 to 14:00
Benefits
- Flexible working hours, allowing you to manage your start and finish times
- Compressed summer schedule
- Hybrid work arrangement
- Additional work-life balance measures
- 24 working days of annual leave
- Option to purchase extra vacation days each year
- Team-building events, including after-work gatherings, padel tournaments, football, tours, parties, and contests
- Optional flexible compensation plans
- Fruit available at the office
- Gym membership co-financing
- Professional development plans
- Ongoing training
- English classes with native-speaking teachers
- More than 90,500 activities available at a significant discount
- Office located in central Madrid on Gran Vía
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