World Travel is a family-owned travel agency with roots dating to 1959. It supports businesses through corporate travel management, traveler assistance, negotiated rates, and specialized services for meetings, events, group air travel, film and television productions, and sports travel. Its leisure travel advisors arrange personalized vacations, cruises, honeymoons, destination weddings, family reunions, and interest-based trips. The company combines relationship-focused service with digital tools and around-the-clock support for travelers.
Travel Consultant – Sabre GDS, Hybrid
Manage domestic, international, and group travel reservations for university clients using Sabre GDS. Handle travel requirements, booking logistics, and client service for World Travel, Inc.
Description
- Coordinate straightforward and complex domestic and international bookings for university clients, including air, car, hotel, limousine, rail, and other ground transportation.
- Guide travelers on applicable requirements such as visas, passports, and additional costs.
- Process travel requests received by phone, email, and registration form.
- Maintain traveler profiles and manage booking queues.
- Use unused tickets on file to help reduce client travel costs.
- Use current technology and automation to complete work efficiently.
- Follow company procedures and industry best practices to secure the lowest logical fares and accommodations.
- Investigate and resolve in-transit traveler service issues promptly.
- Apply client travel policies, authorization rules, guidelines, and procedures.
- Build effective client relationships through responsive, high-quality service.
- Manage competing assignments and adapt quickly to changing business needs.
- Take ownership of issues and develop practical solutions.
- Communicate professionally with clients, employees, and colleagues.
- Support disaster and emergency recovery efforts to maintain client service.
- Attend staff and training meetings covering industry, office, and company updates.
- Report to the Operations Manager and work collaboratively with the Operations team.
Requirements
- At least five years of hands-on proficiency with the native Sabre GDS.
- At least five years of corporate travel experience using Sabre GDS.
- Current knowledge of and experience in the travel industry.
- Strong written and verbal communication skills with an emphasis on client service.
- Familiarity with university and collegiate communities is required.
- Demonstrated experience managing group air blocks and contracts.
- Experience planning and coordinating group travel is highly desirable.
- Proficiency with simple and complex international itineraries and fare structures.
- Working knowledge of Outlook, Excel, PowerPoint, and Teams.
- Demonstrated experience using Smartsheet.
- Self-directed and motivated to learn independently.
- Exceptional attention to detail.
- Ability to perform effectively in a fast-paced, demanding environment.
- Patience and flexibility when handling changing needs.
- Ability to support disaster and emergency recovery events.
- Commitment to ongoing professional learning.
- Strong technical aptitude.
- High school diploma required.
- College degree preferred.
- Availability to work varying full-time hours on Eastern Time.
- Ability to follow the company telecommuting policy and maintain a suitable home office.
- Willingness to report to a World Travel, Inc. office for training, support, or other business needs.
Benefits
- Telecommuting is permitted.
- Overtime may be available by request.
- Training, support, and staff meetings are offered virtually or in person.
- Reasonable accommodations are available during the application and interview process.