Perry Homes
Perry Homes
Perry Homes is a Texas-based, woman-owned homebuilder established in 1967. The company designs and constructs luxury and move-in-ready single-family homes in Texas and selected Florida markets, serving buyers across a range of lifestyles and communities. Its residential services include a New Home Concierge, online account and construction-tracking tools, integrated smart-home features, and a new-home warranty. Perry Homes operates at the intersection of construction and residential real estate, with teams supporting the design, development, building, and customer experience behind its homes.

Temporary Customer Service Representative

Support Perry Homes homeowners through warranty operations, answering questions and resolving service issues. Coordinate invoice reconciliation, customer updates, and communication with construction teams and other stakeholders.

Description

  • Act as a main contact for homeowners, project managers, construction leaders, vendors, tradespeople, and other stakeholders.
  • Walk customers through warranty procedures and explain home maintenance.
  • Answer questions and provide information about Perry Homes purchases.
  • Handle dissatisfied customers professionally and help defuse concerns.
  • Respond to inquiries and resolve problems by phone and email.
  • Help homeowners and construction staff address warranty service issues.
  • Work with Construction to investigate and resolve invoice discrepancies.
  • Reply promptly and keep customers and stakeholders updated on progress.
  • Coordinate administrative warranty matters between homeowners and Construction.
  • Reconcile purchase orders and invoices for payment.
  • Stay informed about the company’s products, services, and systems.
  • Check trackers, spreadsheets, reports, and company databases to verify details and resolve issues.

Requirements

  • High school diploma or equivalent.
  • At least three years of relevant customer service experience, preferably in the building industry.
  • Demonstrated computer proficiency.
  • Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

Benefits

  • Medical, dental, and vision coverage.
  • Financial planning resources.
  • Family and lifestyle benefits.
  • Opportunities for growth and development.
  • Collaborative, inclusive, fast-paced, people-first culture.
  • Stable company with a strong market reputation.

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