Vanderbilt University Medical Center is an academic health system focused on patient care, biomedical research, and medical education. Its network of hospitals and clinics provides primary, specialty, and subspecialty services across the Mid-South, while its research and training programs support advances in healthcare and the development of future medical professionals. The center also serves as a major referral institution, bringing clinical expertise and innovation together in one organization.
Technical Support Specialist, Vanderbilt Nursing
Provide technical support to Vanderbilt Nursing faculty, staff, and students across devices, classrooms, and media facilities. Troubleshoot technology and support teaching, learning, and collaboration.
Description
- Provide in-person and remote support for VUSN computers, mobile devices, peripherals, software, university systems, and emerging technologies.
- Troubleshoot hardware, software, connectivity, account, application, and device problems.
- See technical issues through to resolution, escalating when appropriate and coordinating with technology teams.
- Support classroom and instructional technology for in-person, hybrid, and technology-enhanced teaching.
- Resolve technology problems during classes and other academic activities.
- Work with faculty to bring existing and emerging technologies into teaching and learning.
- Train users and provide guidance on classroom and instructional technology.
- Record support requests, troubleshooting steps, and resolutions.
- Create and update technical documentation, procedures, and knowledge resources.
- Coordinate with IT colleagues, vendors, and university partners to resolve issues and deliver services.
- Contribute to technology projects, deployments, upgrades, and related initiatives.
- Spot recurring issues and recommend improvements, prevention measures, or process changes.
- Report administratively and functionally to VUSN’s Associate Director of Information Technology.
Requirements
- An associate degree is required.
- At least two years of IT industry experience is required.
- At least one year of experience with A/V technology is preferred.
- CompTIA A+ certification is preferred.
- A bachelor’s degree is preferred.
- Strong problem-solving ability.
- Able to work effectively under pressure.
- Creative thinker.
- Well organized.
- Able to work with diverse faculty, staff, and students.
Benefits
- Equal opportunity employer.
- Opportunities for professional learning and growth.
- Hybrid work arrangement.