bswift provides benefits administration technology and services for employers, helping organizations manage health and welfare programs and supporting employees throughout the benefits experience. Its platform combines enrollment tools, personalized engagement, customer service, and AI-enabled capabilities to simplify benefits decisions and administration. Operating across healthcare, consulting, and insurance, bswift also expands its offering through strategic acquisitions and supports companies seeking a more connected approach to employee benefits.
SVP of Channel Partnerships
Lead partner engagement, retention, and growth at bswift, a benefits administration technology and services company. Improve operations and product adoption while advancing sales initiatives across teams.
Description
- Lead Channel Partner engagement, retention, product activation, operational excellence, and team performance.
- Oversee budgets, staffing strategy, client success initiatives, operating processes, and cross-functional collaboration.
- Plan and manage budgets and staffing for ongoing operations, seasonal demands, projects, and non-recurring revenue opportunities.
- Develop Channel Partner leaders through skills training, professional growth, career advancement, and retraining.
- Coach people managers and account leads to meet performance objectives.
- Oversee staffing, pricing, contracts, margins, and client relationships.
- Work directly with Channel Partners to improve partner outcomes, efficiency, and adoption of the bswift platform.
- Improve partner engagement, satisfaction, retention, service quality, and support effectiveness.
- Shape and manage the Channel Partner journey with Product and Marketing.
- Represent partner perspectives and influence internal stakeholders.
- Monitor and prioritize industry trends, training and certification needs, career development, turnover, and technology adoption opportunities.
- Set and track success measures, including product adoption, revenue retention, and expansion.
- Work with Sales, Client Services, and Product to improve cross-functional processes and generate new logos and cross-sell opportunities.
- Use Salesforce to manage team operations and client relationships.
- Advance operational excellence through AI, automation, and technology-enabled transformation.
- Contribute to special projects and carry out other assigned duties.
Requirements
- Hold a bachelor's degree in Computer Science, Engineering, Healthcare Administration, or a related field, or an equivalent combination of education and relevant work experience.
- Bring deep knowledge of benefits administration.
- Demonstrate a collaborative, creative, customer-focused approach, strong analytical skills, and adaptability.
- Show the ability to succeed in a fast-paced, high-pressure, entrepreneurial environment.
- Have a track record of building trusted relationships with partner organizations.
- Bring executive presence and the ability to engage and influence clients and senior stakeholders.
- Apply strong critical thinking, prioritization, and problem-solving skills.
- Communicate, present, and negotiate exceptionally well in writing and verbally.
- Show attention to detail, reliability, accountability, and follow-through.
- Be familiar with relevant industry standards and regulations, and use sound judgment on legal, compliance, privacy, or security reviews.
- Bring empathy, humility, active listening, and a commitment to continuous learning.
- A master's degree is preferred.
- Previous bswift experience is preferred.
- SaaS product support experience is preferred.
- A strong understanding of broker and payroll ecosystems is preferred.
Benefits
- Health, dental, and vision coverage.
- Performance-based incentives are available for most roles.
- Remote-first, office-friendly work environment.
- Employer-sponsored retirement savings programs.
- Professional development through training and career resources.
- A supportive culture that promotes collaboration, open communication, and creative problem-solving.
- Mental health, financial planning, and wellness resources.
- A fun, flexible, creative work environment.
- Opportunities for professional and personal growth.