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Robot.com
Robot.com
51 – 200 Employees
LogisticsManufacturingMarketing
Robot.com develops and deploys autonomous robots for logistics, delivery, advertising, and infrastructure inspection. Its fleet includes Kiwi delivery robots, Cargo robots for bulk orders and logistics, and Dog robots for advertising and inspection tasks. Designed for real-world settings such as campuses, warehouses, sidewalks, and other public spaces, these systems combine Level 4 autonomy, extended battery life, and enterprise-oriented reliability. Robot.com serves large business customers across multiple countries and hires in support of its work in robotics, manufacturing, logistics, and marketing technology.
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Service Desk Engineer - Colombia (Remote)

Provide remote technical support for Robot.com’s autonomous delivery fleet in Colombia. Troubleshoot Linux, connectivity, video, and robotics incidents while coordinating escalations and fleet operations.

COColombiaRemoteFull-timeMiddleSeniorEnglish RequiredEngineer
LinuxPython

Description

  • Deliver first-line technical support for Robot.com’s autonomous fleet operations.
  • Receive and track operational issues, incidents, and accidents.
  • Diagnose and resolve Level 1 technical problems.
  • Provide remote assistance to field operations personnel.
  • Use internal tools to investigate autonomy, video, and connectivity issues.
  • Escalate unresolved or complex incidents to service desk or specialist teams through established communication channels.
  • Monitor the ticket queue to ensure timely responses and accurate categorization.
  • Support the robot software update process.
  • Maintain clear communication with operations and technical teams.
  • Learn and apply company procedures, technical documentation, and real-time best practices.
  • Follow documented procedures and support workflows to help maintain fleet stability.
  • Serve as primary support for the Service Desk Engineer Robotics and Service Desk Engineer Platforms functions.

Requirements

  • Experience using ticketing systems or following help desk workflows in technical environments.
  • Basic Linux command-line navigation and troubleshooting skills.
  • Proven ability to solve hardware and software technical problems.
  • English proficiency at B1 level or higher for clear technical communication.
  • A technical degree in Engineering, Computer Science, or a related field; students must have completed at least the third semester.
  • Basic Python programming knowledge is desirable.
  • Experience with Git and GitHub workflows is desirable.
  • Familiarity with sensor technologies such as LiDAR, cameras, and GPS is desirable.
  • Understanding of communication protocols including Serial, I2C, and CAN is desirable.
  • Previous experience in a startup or robotics and automation environment is desirable.

Benefits

  • Competitive compensation package.
  • Focused in-house training.
  • Practical on-the-job training and experience.
  • Individualized coaching.
  • Opportunity to join a growing startup and contribute to leadership in robotic last-mile delivery.
  • Opportunity to work with a leading Latin American technology startup operating in the US market.
  • Dynamic, inclusive workplace that supports diversity, collaboration, and innovation.

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