Mars Customer Manager, Wegmans Account, Illinois Remote
Mars
Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
Capgemini is a consulting and technology services company that helps organizations transform and manage their operations. Its work spans industries including aerospace, automotive, banking, healthcare, and logistics, with services covering cloud, cybersecurity, data and artificial intelligence, and enterprise management. Capgemini also focuses on innovation and sustainability as part of its approach to digital transformation. The company hires across a broad range of professions and experience levels, with an emphasis on building an innovative and diverse workforce.
Senior Workflow Consultant - Chennai Onsite
Senior Workflow Consultant responsible for designing and improving ServiceNow, SAP SuccessFactors, and Salesforce workflows at Capgemini. The role supports enterprise automation, service delivery, and broader process transformation programs.
Description
- Design, implement, support, and improve business workflows across enterprise platforms
- Work with ServiceNow, SAP SuccessFactors, Salesforce, IT Service Management, and other workflow automation technologies
- Contribute to workflow automation, service delivery, and process transformation initiatives
- Use process design methods and maintain workflow governance
- Partner with stakeholders across global business functions
- Contribute to digital workplace, employee experience, and service transformation programs
Requirements
- 8–10 years of experience in workflow consulting, business process management, ServiceNow, SuccessFactors, Salesforce, or related enterprise platforms
- Experience supporting workflow automation, service delivery, and process transformation initiatives
- Strong understanding of shared services operations and enterprise workflow management
- Experience collaborating with stakeholders across multiple global business functions
- Knowledge of process improvement methods and automation best practices
- Familiarity with Agile delivery and change management processes
- Experience supporting digital workplace, employee experience, or service transformation programs is highly desirable
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field
- Knowledge of Agile, DevOps, and ITIL frameworks is preferred
- Exposure to low-code/no-code automation platforms is an advantage
- Strong understanding of workflow management and business process automation
- Experience with ServiceNow, SAP SuccessFactors, IT Service Management, Salesforce, service request and case management, workflow automation platforms, business rules, approval frameworks, and knowledge management processes
- Understanding of process design methods and workflow governance
- Familiarity with IT, shared services, and operations processes
Benefits
- Flexible work arrangements, including remote work, flexible hours, and alternative schedules
- Structured career development programs
- Opportunities to work across diverse professional areas
- Support for maintaining a healthy work-life balance
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