Chief Operating Officer, Social Security Scotland
Scottish Development InternationalLead Social Security Scotland’s 3,000-person operational workforce, overseeing reliable, person-centred delivery of devolved benefits across Scotland.
Open
Fortinet develops cybersecurity solutions for protecting networks, applications, and data across diverse IT environments. Its portfolio brings together network security, advanced threat protection, secure access service edge (SASE), and networking capabilities under unified management. Fortinet serves enterprise businesses and government organizations across industries, with more than 700,000 customers worldwide. Job seekers exploring opportunities at Fortinet may find roles connected to cybersecurity, software as a service, business-to-business technology, and the development of secure digital infrastructure.
Senior Technical Support Engineer, Fortinet
Troubleshoot Fortinet security appliances, networking, and cloud deployments while diagnosing customer issues and validating fixes with engineering teams.
United States
California$68,000 – $84,000 / year
HybridFull-timeSeniorEnglish RequiredSupport EngineerDescription
- Support customers with security appliances and cloud deployments
- Gather and analyze customer network configurations and packet captures
- Recommend configuration updates and corrective actions based on analysis
- Conduct live phone and remote access sessions with customers
- Diagnose device misconfigurations, network connectivity, and Layer 3 routing issues
- Reproduce customer issues in a lab using engineering expertise
- Partner with engineering to investigate issues and validate workarounds and fixes
Requirements
- Bachelor's or master's degree in engineering
- Authorized to work in the United States without sponsorship
- Networking knowledge across Layers 2, 3, 4, and 7
- Knowledge of TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, proxies, VLANs, routing, content-based routing, or URL modification
- Knowledge of the OSI model
- Knowledge of Windows, Unix, or Linux operating systems
- Knowledge of internet security, including firewalls, intrusion prevention systems, or mail security gateways
- Proficient spoken and written English
- Basic experience with security appliances such as firewalls, intrusion prevention systems, and mail security gateways
- Knowledge of dynamic routing protocols and their implementation, including OSPF and BGP
- Knowledge of authentication protocols and methods, including LDAP, single sign-on, and two-factor authentication
- Industry certifications such as FCNSA, CCNA, or CCIE are preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- 11 paid holidays
- Vacation leave
- Sick leave
- Comprehensive leave program
- Equity program
- Eligible for bonuses
- Supportive work environment
- Competitive total rewards package
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