Fortinet turli IT muhitlarida tarmoqlar, ilovalar va maʼlumotlarni himoya qilish uchun kiberxavfsizlik yechimlarini ishlab chiqadi. Kompaniya portfeli tarmoq xavfsizligi, ilg‘or tahdidlardan himoyalanish, xavfsiz kirish xizmati chekkasi (SASE) va tarmoq imkoniyatlarini yagona boshqaruv ostida birlashtiradi. Fortinet turli sohalardagi korxonalar va davlat tashkilotlariga xizmat ko‘rsatadi hamda butun dunyo bo‘ylab 700 000 dan ortiq mijozga ega. Fortinetdagi imkoniyatlarni ko‘rib chiqayotgan ish izlovchilar kiberxavfsizlik, xizmat sifatidagi dasturiy taʼminot, bizneslararo texnologiyalar va xavfsiz raqamli infratuzilmani rivojlantirish bilan bog‘liq lavozimlarni topishlari mumkin.
Senior Technical Support Engineer, Fortinet
Troubleshoot Fortinet security appliances, networking, and cloud deployments while diagnosing customer issues and validating fixes with engineering teams.
Tavsif
- Support customers with security appliances and cloud deployments
- Gather and analyze customer network configurations and packet captures
- Recommend configuration updates and corrective actions based on analysis
- Conduct live phone and remote access sessions with customers
- Diagnose device misconfigurations, network connectivity, and Layer 3 routing issues
- Reproduce customer issues in a lab using engineering expertise
- Partner with engineering to investigate issues and validate workarounds and fixes
Talablar
- Bachelor's or master's degree in engineering
- Authorized to work in the United States without sponsorship
- Networking knowledge across Layers 2, 3, 4, and 7
- Knowledge of TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, proxies, VLANs, routing, content-based routing, or URL modification
- Knowledge of the OSI model
- Knowledge of Windows, Unix, or Linux operating systems
- Knowledge of internet security, including firewalls, intrusion prevention systems, or mail security gateways
- Proficient spoken and written English
- Basic experience with security appliances such as firewalls, intrusion prevention systems, and mail security gateways
- Knowledge of dynamic routing protocols and their implementation, including OSPF and BGP
- Knowledge of authentication protocols and methods, including LDAP, single sign-on, and two-factor authentication
- Industry certifications such as FCNSA, CCNA, or CCIE are preferred
Imtiyozlar
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- 11 paid holidays
- Vacation leave
- Sick leave
- Comprehensive leave program
- Equity program
- Eligible for bonuses
- Supportive work environment
- Competitive total rewards package