Fortinet dezvoltă soluții de securitate cibernetică pentru protejarea rețelelor, aplicațiilor și datelor în diverse medii IT. Portofoliul său reunește securitatea rețelelor, protecția avansată împotriva amenințărilor, accesul securizat la servicii edge (SASE) și capabilități de rețelistică într-un sistem de gestionare unificat. Fortinet deservește companii și organizații guvernamentale din numeroase industrii, având peste 700.000 de clienți la nivel mondial. Persoanele care caută oportunități la Fortinet pot găsi roluri legate de securitatea cibernetică, software ca serviciu, tehnologie business-to-business și dezvoltarea unor infrastructuri digitale securizate.
Senior Technical Support Engineer, Fortinet
Troubleshoot Fortinet security appliances, networking, and cloud deployments while diagnosing customer issues and validating fixes with engineering teams.
Descriere
- Support customers with security appliances and cloud deployments
- Gather and analyze customer network configurations and packet captures
- Recommend configuration updates and corrective actions based on analysis
- Conduct live phone and remote access sessions with customers
- Diagnose device misconfigurations, network connectivity, and Layer 3 routing issues
- Reproduce customer issues in a lab using engineering expertise
- Partner with engineering to investigate issues and validate workarounds and fixes
Cerințe
- Bachelor's or master's degree in engineering
- Authorized to work in the United States without sponsorship
- Networking knowledge across Layers 2, 3, 4, and 7
- Knowledge of TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, proxies, VLANs, routing, content-based routing, or URL modification
- Knowledge of the OSI model
- Knowledge of Windows, Unix, or Linux operating systems
- Knowledge of internet security, including firewalls, intrusion prevention systems, or mail security gateways
- Proficient spoken and written English
- Basic experience with security appliances such as firewalls, intrusion prevention systems, and mail security gateways
- Knowledge of dynamic routing protocols and their implementation, including OSPF and BGP
- Knowledge of authentication protocols and methods, including LDAP, single sign-on, and two-factor authentication
- Industry certifications such as FCNSA, CCNA, or CCIE are preferred
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- 11 paid holidays
- Vacation leave
- Sick leave
- Comprehensive leave program
- Equity program
- Eligible for bonuses
- Supportive work environment
- Competitive total rewards package