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Ad Hoc LLC
Ad Hoc LLC
501 – 1,000 Employees
ConsultingHealthcareLogistics
Ad Hoc LLC is a technology consulting firm focused on improving digital government services. Its teams combine human-centered design with platform and mobile development, systems transformation, data interoperability, API infrastructure, DevOps, cybersecurity, and AI-driven automation. The company works with federal, state, and local agencies on complex public-service challenges, including Medicare enrollment processing, the VA Health and Benefits mobile app, and modern APIs that provide access to billions of health claims. Ad Hoc LLC’s work spans consulting, healthcare, and logistics, with a focus on helping public-sector organizations deliver more scalable, efficient, and usable services.
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Senior Information Architect and UX Designer

Lead information architecture, user research, and accessible product design for a Veterans Affairs digital portal. Collaborate with government stakeholders and product teams to improve Veteran services.

USUnited States
$100,000 – $140,000 / year
RemoteFull-timeSeniorEnglish RequiredDesigner

Description

  • Own and advance the portal’s information architecture, covering navigation, site maps, page hierarchy, labeling, taxonomy, and user flows
  • Lead information architecture initiatives for high-traffic pages, features, and cross-portal programs
  • Assess the broader user experience implications of information architecture changes
  • Coordinate with external teams to align portal architecture with enterprise standards and connected digital experiences
  • Plan and conduct usability testing, tree testing, card sorting, generative research, and other user research activities
  • Combine qualitative and quantitative inputs from research, analytics, surveys, feedback, and related sources
  • Develop and maintain site maps, user flows, wireframes, concepts, and prototypes
  • Turn complex user, content, and business requirements into clear, intuitive experiences
  • Present research insights, design rationale, and recommendations to government stakeholders and product teams
  • Include people with disabilities in research and apply Section 508 and WCAG accessibility principles
  • Deliver design work within an established design system, from early concepts through high-fidelity prototypes
  • Develop collaborative relationships across design, product, engineering, program leadership, government stakeholders, and external teams
  • Work effectively through ambiguity, changing requirements, and complex stakeholder environments
  • Surface design, research, and delivery risks, communicate them early, and recommend mitigations
  • Coach and mentor colleagues through practical feedback, knowledge sharing, and collaborative design work
  • Contribute to hiring by reviewing candidate exercises and joining panel interviews

Requirements

  • Bachelor’s degree plus at least seven years of relevant professional experience
  • Relevant professional experience may be accepted in place of formal education
  • Proven experience conducting and applying user research for digital products or services
  • Experience planning, executing, and synthesizing qualitative and quantitative research
  • At least two years focused on information architecture or comparable responsibilities, with a portfolio showing site maps, navigation structures, user flows, taxonomy, and wireframes
  • Experience designing for a large, complex, content-rich website, application, or digital portal
  • Experience working within an established design system
  • Strong ability to turn research, analytics, user needs, and complex requirements into actionable design recommendations
  • Experience presenting to senior clients or stakeholders and explaining design decisions clearly
  • Experience mentoring teammates or providing design direction
  • Proficiency with modern design and collaboration tools, including Figma, Miro, or comparable platforms
  • Knowledge of accessible and inclusive design practices
  • Ability to obtain and retain a Public Trust clearance
  • Preferred: experience contributing to federal government digital services or modernization programs
  • Preferred: experience designing healthcare, benefits, patient-facing, or other complex service-oriented digital experiences
  • Preferred: experience with large-scale portals, content ecosystems, or complex navigation structures
  • Preferred: experience using information architecture research methods and tools such as tree testing and card sorting
  • Preferred: experience applying web analytics or other quantitative data to UX and information architecture decisions
  • Preferred: familiarity with Section 508 and WCAG accessibility standards
  • Preferred: experience conducting research within government review, approval, recruitment, or participant-management processes

Benefits

  • Employer-subsidized health, dental, and vision coverage
  • Flexible paid time off
  • 401(k) plan with employer matching
  • Paid parental leave after one year of service
  • Employee Assistance Program

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