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Miratech is a global IT services and consulting company working with enterprises on digital transformation. Its services span outsourcing, software development, and professional services, combining the scale of enterprise delivery with the adaptability associated with start-up innovation. Founded in 1989, Miratech operates across B2B consulting and SaaS-related technology work, supporting organizations that need software expertise and technology services.
Senior Full-Stack Java Engineer, Workforce Management — Canada Remote
Join Miratech to build Java, React, and cloud-native workforce management software for telecom and contact center operations. The role covers forecasting, scheduling, adherence, and operational reporting solutions.
Description
- Develop workforce management solutions for telecom and contact center operations, spanning forecasting, staffing, scheduling, real-time adherence, intraday management, and reporting.
- Create and support scalable Java and Spring Boot backend services using domain-driven design.
- Develop microservices for forecasting, staffing calculations, schedules, shifts, adherence, exceptions, and reporting.
- Build responsive workforce applications with TypeScript and React.
- Design and integrate REST services using an API-first development model.
- Maintain OpenAPI and Swagger contracts, including API versioning standards.
- Implement event-driven workflows for schedule updates, agent states, queue metrics, forecasts, and adherence events.
- Connect workforce management capabilities with CX, ACD, routing, HR, payroll, identity, and enterprise data platforms.
- Design workforce and operational data models in PostgreSQL and other relational databases.
- Containerize services and support cloud-native deployment, configuration, and environment consistency.
- Maintain Jenkins-based CI/CD pipelines with automated testing, quality gates, and repeatable deployments.
- Investigate production issues and improve performance, batch processing, concurrency, scalability, and reliability.
- Contribute to reviews, technical designs, architecture discussions, sprint planning, and continuous improvement.
- Work with Product, Operations Research, QA, DevOps, UX, and other stakeholders to turn requirements into deliverable software.
Requirements
- At least 8 years of full-stack software development experience, including ownership of production applications.
- Advanced practical experience with Java and Spring, especially Spring Boot, REST services, security, and persistence.
- Strong frontend development background with Angular or React, TypeScript, component-based design, state management, and modern testing.
- Working knowledge of Node.js for integrations, lightweight services, build tooling, or supporting components.
- Experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or a comparable workforce management platform.
- AWS and Amazon Connect experience is preferred.
- Demonstrated ability to design REST APIs, microservices, and event-driven services in distributed systems.
- Strong SQL capabilities and experience creating efficient PostgreSQL or comparable relational data models.
- Background developing, deploying, or supporting cloud-based and containerized applications.
- Excellent communication skills, including clear technical writing and the ability to lead client workshops.
- Experience connecting workforce management systems with ACD, routing, HR, payroll, CRM, or data warehouse platforms is advantageous.
- Experience with Kafka, RabbitMQ, or similar messaging and event-streaming systems is advantageous.
- Knowledge of workforce analytics, optimization methods, or operational research concepts is advantageous.
- Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery is advantageous.
- Practical experience using AI-assisted development tools or building AI-enabled solutions, including Claude or GitHub Copilot, is a plus.
Benefits
- Comprehensive compensation and benefits package.
- Health insurance coverage.
- Language learning courses.
- Relocation support program.
- Professional development opportunities.
- Certification programs.
- Mentorship and talent investment initiatives.
- Internal mobility opportunities.
- Internship opportunities.
- Projects serving major global clients.
- Inclusive and supportive workplace.
- Open communication culture.
- Regular company social and team-building events.
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