Superloop is an Australian telecommunications provider delivering internet access, fiber connectivity, NBN services, and managed network solutions. Its products support both residential and business customers, spanning broadband, fixed-line connectivity, and enterprise networking. With a team of 501–1,000 employees, Superloop offers a range of career opportunities across the telecommunications and connectivity sector.
Senior Business Analyst, Telecommunications Transformation
Lead transformation, migration and process design across Superloop’s Australian telecommunications products and services. Work with commercial, technology, customer and operations teams to shape requirements and future processes.
Description
- Lead business analysis across transformation workstreams spanning products, commercial operations, customers, processes, data and technology.
- Align senior stakeholders and workstream owners on project scope, intended outcomes, priorities, decisions and acceptance criteria.
- Run discovery, requirements, process design and decision-making workshops across business units.
- Manage requirements from elicitation and analysis through documentation, validation, prioritisation, traceability and change control.
- Turn strategic and commercial goals into business, functional, non-functional, data, integration and reporting requirements.
- Create current and future process models, customer journeys, capability maps and gap assessments, and assess operating model impacts.
- Assess product, pricing, contract, customer, network and system dependencies to guide rationalisation and migration decisions.
- Specify data mappings, interfaces, reconciliation controls and transition rules for customer and system migrations.
- Keep analysis artefacts current and track assumptions, dependencies, issues, risks, decisions and expected benefits.
- Contribute to solution design, test strategy, acceptance criteria, defect triage, cutover planning and business readiness.
- Assess change impacts and work across product, commercial, operations, technology and customer teams to put future processes in place.
- Give decision-makers evidence-based recommendations and concise executive updates.
- Help move completed transformation activities into sustainable business-as-usual ownership and governance.
- First, map Neoloop’s existing business processes and design scalable future-state processes.
Requirements
- Bachelor’s degree in business, commerce, information technology or a related discipline.
- A relevant business analysis certification is desirable.
- Typically, at least seven years of business analyst experience, including substantial leadership of analysis for complex transformation, integration or migration programmes.
- Experience working with senior executives, product leaders, commercial and technology teams, and cross-functional delivery stakeholders.
- Strong skills in requirements engineering, process modelling, operating model design, gap analysis, business case development and benefits definition.
- Experience with product and service integration, customer migration, system rationalisation, data mapping and interface analysis.
- Ability to turn commercial goals, pricing or contract considerations into actionable business and system requirements.
- Sound understanding of enterprise applications, APIs, data flows, controls, reporting and end-to-end operational processes.
- Experience supporting test planning, user acceptance testing, cutover, readiness and transition to business as usual.
- Strong facilitation, negotiation, critical thinking and writing skills, including the ability to work through ambiguity and influence decisions.
- Ability to produce clear executive papers, requirements specifications, process models, decision records and implementation artefacts.
- Telecommunications, product management, commercial transformation or merger integration experience is highly desirable.
Benefits
- Free home broadband.
- Free mobile SIM plan.
- Flexible working, with three days per week in the office.
- Wednesday lunches, snacks, doughnuts and more.
- A diverse and inclusive culture.
- Opportunities to build skills and relationships in telecommunications and technology, at Superloop and beyond.
- A supportive, inclusive workplace.
- Accessible and inclusive hiring processes.