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Open
Community Sports Partners operates premium indoor and outdoor sports facilities and community programs in Mississauga, Ontario. Its venues include professional-grade turf fields, gymnasiums, LED lighting, bleachers, and supporting amenities for sports such as soccer, rugby, field hockey, basketball, and volleyball. The organization serves youth and adult athletes through programs and leagues including SportStars, HoopStars, Mississauga Soccer, and Volleyball Mississauga. It also coordinates facility rentals, tournaments, and training bookings through an online reservation system and the RecRivals app, which provides real-time availability and reservation management. Its primary facilities are located at Applewood Heights and Gordon Graydon.
Remote Sports Sales Coordinator in Puerto Rico
Coordinate email and SMS campaigns, facility bookings, and pickup-game participation for a sports and recreation operator. Manage sales follow-through and remote game logistics to encourage repeat bookings.
Description
- Plan and send email and SMS campaigns promoting facility availability, pickup games, registration, and offers.
- Segment audiences by location, sport, interests, booking history, and engagement.
- Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking, and win-back journeys.
- Write clear English copy and adapt brand assets for mobile-friendly emails.
- Verify audiences, dates, time zones, prices, links, personalization, and suppression rules before sending campaigns.
- Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and healthy contact lists.
- Test messaging, timing, offers, and customer journeys; report on qualified enquiries, paid bookings, repeat participation, revenue, and engagement.
- Keep availability information accurate for locations, dates, time slots, capacity, and approved pricing.
- Handle sports-space enquiries, recommend available options, prepare approved quotes, and follow through to booking and payment confirmation.
- Maintain the sales pipeline, record customer commitments, and pursue renewals and repeat bookings.
- Confirm availability and exceptions with operations before making commitments; escalate pricing, terms, and conflicts beyond your authority.
- Create and maintain pickup-game listings with location, start time, capacity, pricing, and player instructions.
- Track registrations and game capacity, using targeted outreach to increase participation.
- Coordinate with local hosts and venue contacts.
- Answer player questions, manage waitlists, and communicate approved changes.
- Flag games with low enrollment, missing hosts, or venue issues; escalate decisions about cancellations, refunds, or safety.
- Track attendance, feedback, and repeat participation to improve future games.
Requirements
- Practical experience creating email campaigns and automations.
- Hands-on experience with SMS.
- Strong spoken and written English for conversations with North American customers.
- Confidence following up with leads, explaining offers, and asking for bookings.
- Careful attention to schedules, prices, customer records, and competing deadlines.
- Experience with a CRM and an email or SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.
- Comfort using spreadsheets and reports to assess conversion, bookings, and campaign performance.
- Reliable communication and ownership of follow-up until issues are resolved.
- Availability to work evenings and weekends on Toronto/Eastern time.
- Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
- Completion of both standard assessments: the Culture Index survey and Criteria GAME assessment in English.
Benefits
- Remote work from Latin America.
- Expected variable commissions of US$500–US$1,000.
- Evening and weekend schedule based on Toronto/Eastern time.
- Weekly schedule and commission terms are agreed before hiring.
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