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Supermicro develops high-performance computing solutions centered on server technology and advanced infrastructure for enterprise applications. Its work spans the computing sector, combining hardware innovation with the operational expertise needed to support demanding technology environments. For professionals exploring roles in server engineering, enterprise computing, manufacturing, logistics, consulting, and related functions, Supermicro offers opportunities to contribute to products and systems used in modern data infrastructure.
Product Engineer, Rack Systems — Supermicro, San Jose
Configure and document rack systems for Supermicro’s data center, cloud, and enterprise IT solutions. Support technical sales, compatibility checks, delivery issue resolution, and customer projects across teams.
United States
California$90,000 – $100,000 / year
On-siteFull-timeJuniorEnglish RequiredFull-stack EngineerSoftware EngineerDescription
- Support rack system projects with Business Development Managers, Sales, Field Application Engineers, and customers by tracking status, preparing documentation, and following up.
- Coordinate across departments to help resolve technical and delivery issues promptly and support customer satisfaction.
- Partner with Business Development, Sales, Engineering, and Operations to understand business and technical needs and help deliver agreed products, services, and outcomes.
- Configure and document rack systems that include servers, GPU platforms, switches, power distribution units, and network cables.
- Check component compatibility, prepare layout notes, assist with power budgets, and document cabling for senior review before customer or factory release.
- Follow escalation procedures and help keep deliveries on schedule by tracking issues, owners, and due dates.
- Add small features and workflow improvements to internal applications for rack configuration, documentation, and project tracking.
- Recommend process changes that reduce repeated work and improve handoffs across Sales, Engineering, and Operations.
- Keep project records, including bills of materials, issue logs, meeting notes, and as-built or sample-build documentation.
Requirements
- Bachelor’s degree in electrical engineering, computer engineering, computer science, information technology, or a related field, or equivalent practical experience.
- One to two years of professional experience with computer systems, server systems, rack integration, or data center operations, or a closely related internship or co-op.
- Working knowledge of the Linux command line and basic system administration.
- Strong written and verbal communication skills, including presenting status updates and technical notes to Sales, Engineering, and customers.
- Organization, attention to detail, and follow-through on multi-step work with deadlines.
- Ability to work on-site during standard company hours and collaborate in person on builds, reviews, and customer support.
- Willingness to travel occasionally for domestic or international sample builds, factory support, or customer integration.
Benefits
- Comprehensive benefits package.
- Potential eligibility for bonus programs.
- Potential eligibility for equity award programs.
- Equal opportunity employment and commitment to diversity.
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