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Jacuzzi Group
Jacuzzi Group
1,001 – 5,000 Employees
ConstructionHospitalityManufacturing
Jacuzzi Group is a manufacturer serving the wellness, hydrotherapy, construction, and hospitality markets. Founded in 1956, the company develops hot tubs, swim spas, saunas, and bathroom fixtures designed for residential and commercial environments. Its product portfolio combines hydrotherapy and high-performance swim experiences with connected and energy-conscious features such as the SmartTub® system, alongside newer wellness technologies including infrared and red light therapy. Jacuzzi Group continues to build on its long-standing expertise in water-based relaxation, recovery, and recreational products.
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Remote Service Coordinator - Jacuzzi Group

Jacuzzi Group is hiring a remote Service Coordinator to manage nationwide service scheduling, technician coordination, work orders, Salesforce updates, subcontractors, and customer issue resolution.

USUnited States
$52,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Resolve customer complaints and service issues promptly while preserving strong customer relationships
  • Apply a working understanding of installation processes
  • Schedule and coordinate service calls for plumbing, flooring, wall, and minor drywall repairs
  • Manage Service Technician schedules across the United States
  • Prepare work orders covering required materials and planned work
  • Coordinate with senior services and production managers and Service Technicians across Jacuzzi Bath Remodel locations
  • Maintain accurate data and notes in scheduling software
  • Upload service tickets and job photos to Salesforce CRM
  • Arrange subcontractor support when needed
  • Handle escalated customer calls and work with management to resolve them
  • Complete additional duties as assigned

Requirements

  • At least five years of experience in HVAC, plumbing, or service dispatching
  • Proficiency with CRM platforms, including Salesforce
  • Strong communication skills with employees and customers at all organizational levels
  • Dependable follow-through and responsive service
  • Ability to prioritize multiple tasks and adapt to changing circumstances
  • Composure and clear communication when handling customers
  • Service or repair scheduling experience is strongly preferred

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Paid time off and company holidays
  • Opportunities for future growth and promotion
  • Collaborative workplace culture and team environment

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