Jacuzzi Group
Jacuzzi Group
Jacuzzi Group वेलनेस, हाइड्रोथेरेपी, निर्माण और आतिथ्य क्षेत्रों के लिए उत्पाद बनाने वाली कंपनी है। 1956 में स्थापित यह कंपनी आवासीय और व्यावसायिक वातावरण के लिए हॉट टब, स्विम स्पा, सौना और बाथरूम फिटिंग विकसित करती है। इसके उत्पाद पोर्टफोलियो में SmartTub® सिस्टम जैसी कनेक्टेड और ऊर्जा-सचेत सुविधाओं के साथ हाइड्रोथेरेपी और उच्च-प्रदर्शन वाले तैराकी अनुभव शामिल हैं। कंपनी ने इन्फ्रारेड और रेड लाइट थेरेपी जैसी नई वेलनेस तकनीकों को भी अपनाया है। Jacuzzi Group जल-आधारित विश्राम, रिकवरी और मनोरंजन उत्पादों के क्षेत्र में अपनी लंबे समय से चली आ रही विशेषज्ञता को आगे बढ़ा रही है।

Remote Service Coordinator - Jacuzzi Group

Jacuzzi Group is hiring a remote Service Coordinator to manage nationwide service scheduling, technician coordination, work orders, Salesforce updates, subcontractors, and customer issue resolution.

विवरण

  • Resolve customer complaints and service issues promptly while preserving strong customer relationships
  • Apply a working understanding of installation processes
  • Schedule and coordinate service calls for plumbing, flooring, wall, and minor drywall repairs
  • Manage Service Technician schedules across the United States
  • Prepare work orders covering required materials and planned work
  • Coordinate with senior services and production managers and Service Technicians across Jacuzzi Bath Remodel locations
  • Maintain accurate data and notes in scheduling software
  • Upload service tickets and job photos to Salesforce CRM
  • Arrange subcontractor support when needed
  • Handle escalated customer calls and work with management to resolve them
  • Complete additional duties as assigned

आवश्यकताएँ

  • At least five years of experience in HVAC, plumbing, or service dispatching
  • Proficiency with CRM platforms, including Salesforce
  • Strong communication skills with employees and customers at all organizational levels
  • Dependable follow-through and responsive service
  • Ability to prioritize multiple tasks and adapt to changing circumstances
  • Composure and clear communication when handling customers
  • Service or repair scheduling experience is strongly preferred

लाभ

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Paid time off and company holidays
  • Opportunities for future growth and promotion
  • Collaborative workplace culture and team environment

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