Jacuzzi Group
Jacuzzi Group
Jacuzzi Group este un producător care deservește piețele de wellness, hidroterapie, construcții și ospitalitate. Fondată în 1956, compania dezvoltă căzi cu hidromasaj, piscine spa pentru înot, saune și obiecte sanitare pentru baie, concepute pentru spații rezidențiale și comerciale. Portofoliul său de produse combină hidroterapia și experiențele de înot de înaltă performanță cu funcții conectate și eficiente din punct de vedere energetic, precum sistemul SmartTub®, alături de tehnologii de wellness mai noi, inclusiv terapia cu infraroșu și lumină roșie. Jacuzzi Group continuă să își dezvolte expertiza îndelungată în produse pe bază de apă pentru relaxare, recuperare și recreere.

Remote Service Coordinator - Jacuzzi Group

Jacuzzi Group is hiring a remote Service Coordinator to manage nationwide service scheduling, technician coordination, work orders, Salesforce updates, subcontractors, and customer issue resolution.

Descriere

  • Resolve customer complaints and service issues promptly while preserving strong customer relationships
  • Apply a working understanding of installation processes
  • Schedule and coordinate service calls for plumbing, flooring, wall, and minor drywall repairs
  • Manage Service Technician schedules across the United States
  • Prepare work orders covering required materials and planned work
  • Coordinate with senior services and production managers and Service Technicians across Jacuzzi Bath Remodel locations
  • Maintain accurate data and notes in scheduling software
  • Upload service tickets and job photos to Salesforce CRM
  • Arrange subcontractor support when needed
  • Handle escalated customer calls and work with management to resolve them
  • Complete additional duties as assigned

Cerințe

  • At least five years of experience in HVAC, plumbing, or service dispatching
  • Proficiency with CRM platforms, including Salesforce
  • Strong communication skills with employees and customers at all organizational levels
  • Dependable follow-through and responsive service
  • Ability to prioritize multiple tasks and adapt to changing circumstances
  • Composure and clear communication when handling customers
  • Service or repair scheduling experience is strongly preferred

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Paid time off and company holidays
  • Opportunities for future growth and promotion
  • Collaborative workplace culture and team environment

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Deschide