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Aspire General Insurance
Aspire General Insurance
1,001 – 5,000 Employees
FinanceInsuranceSaaS
Aspire General Insurance is a U.S.-based auto insurance carrier serving drivers through standard and non-standard personal auto policies. Founded in 2013, the company combines insurance expertise with digital tools for quoting, policy management, endorsements, payments, and claims. Its producer and insured portals support distribution through insurance agencies and producers, while streamlined workflows and Spanish-language customer service are designed to make coverage easier to manage.
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Remote Field Support Specialist – Claims Investigations

Support Aspire General Insurance claims through field investigations across the United States. Gather evidence, verify facts, document scenes, and assist claims professionals with resolution.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Visit locations to find and contact parties who have not responded.
  • Collect recorded statements from witnesses and involved individuals when authorized.
  • Confirm residency, occupancy, and other information relevant to claims.
  • Help establish the facts surrounding reported losses and incidents.
  • Locate witnesses and validate their identities.
  • Inspect scenes and record relevant observations.
  • Photograph vehicles, property damage, accident scenes, and other claim-related sites.
  • Help obtain surveillance footage from businesses, residences, and other nearby sources.
  • Prepare and submit timely reports, photographs, and field notes.
  • Deliver documents or claim checks and secure required signatures.
  • Visit medical facilities to obtain records or verify provider activity and licensing details.
  • Complete additional field assignments requested by claims adjusters or investigators.
  • Conduct all interactions professionally while protecting confidential information.
  • Represent Aspire General Insurance positively when working with customers, witnesses, businesses, medical offices, and community members.
  • Provide prompt field support that improves the customer and claimant experience.

Requirements

  • High school diploma or equivalent qualification.
  • Valid driver’s license and clean driving record.
  • Willingness and ability to travel frequently within an assigned territory.
  • Strong communication and interpersonal abilities.
  • Professional, composed approach to challenging interactions.
  • Ability to work independently and prioritize field activities effectively.
  • Basic working knowledge of smartphones, tablets, cameras, and mobile applications.
  • Previous experience in insurance, investigations, customer service, field operations, security, law enforcement, or a related area is preferred.
  • Experience gathering documentation, photographs, or field observations is preferred.
  • Ability to walk, stand, drive, and work in varying weather conditions.
  • Ability to manage sensitive or difficult situations with professionalism and diplomacy.

Benefits

  • Collaborative culture centered on people and teamwork.
  • Opportunity for employees to grow, contribute, and make a meaningful difference.
  • Schedules may occasionally need to remain flexible to meet investigation requirements.

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