Shell E&I Technician (Onsite)
Shell
Maintain and troubleshoot electrical, instrumentation, metering, and QMI systems for Shell’s Dutch energy operations. Support inspections, projects, shutdowns, and specialist contractors.
Open
Remote is a global HR technology and B2B SaaS company that helps organizations employ and pay people across borders. Its platform brings together Employer of Record, global payroll, Contractor of Record, contractor management, PEO, relocation, benefits, and compliance services for startups, mid-market businesses, and enterprises. Remote operates its employment infrastructure with in-house legal, payroll, and compliance teams, and supports integrations through REST APIs, webhooks, a CLI, and MCP connections for AI agents. The company’s platform is SOC 2 Type II and ISO 27001 certified, serving teams building distributed workforces worldwide.
Remote Customer Support Representative — Virginia
Answer customer questions by email, phone, video, and web platforms. Research solutions, guide customers through online processes, and track follow-ups.
Description
- Respond to customer inquiries by message and phone
- Collect details about each customer request
- Give accurate answers and clear instructions
- Guide customers through online processes
- Research solutions to customer issues
- Resolve routine concerns
- Coordinate further assistance when needed
- Keep clear, accurate communication records
- Track requests that need follow-up
- Share timely updates on request status
- Deliver courteous, consistent service
Requirements
- Strong customer service skills
- Professional communication
- Good listening and problem-solving abilities
- Strong organizational skills
- Careful attention to detail
- Basic computer skills
- Comfort using virtual communication tools
- Ability to learn online platforms
- Reliability and responsiveness
- Virtual support experience is helpful but not required
Benefits
- Flexible scheduling that can fit around existing responsibilities
- Training in support procedures and digital systems
- Ongoing resources and learning support
- Opportunities to develop virtual communication and customer service skills
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