Customer Service Specialist – Singapore (On-site)
TDCX
Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.
Open
Sysco is a global foodservice distributor that helps restaurants, healthcare and educational institutions, hotels, and other meal providers source the products and supplies they need to operate. Its offering spans food, equipment, and hospitality supplies, supported by a workforce of more than 76,000 colleagues and a worldwide distribution network. Sysco also works on sustainability and community initiatives, including partnerships with food banks and support for farm-to-table efforts, while serving as a supply-chain partner to customers across the foodservice and hospitality sectors.
Region Contract Manager - Los Angeles, CA (Onsite)
Lead complex customer sales, contract management, and P&L growth for Sysco’s regional accounts. Coordinate teams and strategic initiatives across the Los Angeles area.
Description
- Promote Sysco products and services while developing relationships with new and existing LCC accounts
- Act as concept sales lead or “Lead House” for complex LCC accounts operating across multiple Sysco regions or maintaining more than five primary locations
- Create and deliver strategic sales plans that generate profitable volume growth for LCC-Lead House customers
- Oversee customer handoffs from Business Development to Regional Contract Sales and Customer Experience teams
- Manage customer P&L performance and deliver corporate strategic initiatives
- Align cross-functional teams and communicate information and initiatives to national and local stakeholders
- Deliver sales, gross profit, and delivered-margin financial objectives
- Build medium- and long-term strategies to protect, expand, and diversify customer relationships
- Coordinate regional teams to bring headquarters opportunities to local markets and address sales solution requirements
- Lead customer alignment, stakeholder mapping, and semiannual or annual executive meetings
- Coordinate procurement, trade management, and customer experience opportunities
- Oversee customer contracts and commercial terms, including MDAs, amendments, extensions, renewals, letters of intent, and limited-time offers
- Use Sysco’s proprietary CRM for sales planning, prospecting, opportunity tracking, task management, and daily customer engagement
- Support in-person and remote sales efforts for new locations and existing customers
- Prepare sales bids, proposals, and presentations, and conduct product demonstrations and cuttings
Requirements
- High school diploma or equivalent
- At least seven years of Sysco experience, or at least seven years of relevant industry experience managing Contract Sales Growth
- Ability to influence local contract sales teams across multiple regions
- Strong financial acumen with the ability to plan and execute business plans
- Demonstrated consultative selling, networking, and negotiation capabilities
- Business and foodservice operations knowledge
- Strong interpersonal and communication abilities
- Excellent organizational and project management skills
- Ability to learn proprietary CRM tools used for sales planning and forecasting
- Strong analytical and problem-solving skills, including the ability to interpret reports and draw insights from data
- Current authorization to work in the United States
- Bachelor’s degree in business, sales, marketing, hospitality, or culinary arts preferred
Benefits
- Eligibility for the incentive plan
- Sysco benefits information is available at SyscoBenefits.com
- Reasonable accommodations are available for individuals with disabilities
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