Ashby
Ashby
Ashby is an HR technology and B2B software company developing hiring solutions for high-growth organizations. Its platform helps teams manage and improve recruiting workflows across the hiring process, supporting more efficient, data-informed growth. Ashby’s customers include Opendoor, Figma, Notion, Deel, and Modern Treasury.

Recruiting Operations Consultant at Ashby (Remote, United States)

Help Ashby customers improve recruiting workflows, analytics, and operational practices. Develop education, enable customer success teams, and deliver consulting engagements for customers across EMEA.

Description

  • Deliver complimentary RecOps Connect sessions and paid consulting engagements
  • Advise customers on recruiting strategy, analytics interpretation, and operational best practices
  • Collaborate with account executives, customer success managers, and Professional Services to scope, sell, and deliver paid consulting engagements
  • Turn consulting insights into Academy courses, guides, webinars, and playbooks tailored to customer segments
  • Contribute to advanced product education, including Quality of Hire dashboard interpretation and analytics strategies
  • Develop sophisticated Customer Education programs and offerings
  • Work with the Product Team to convert customer observations into actionable feedback
  • Train customer success managers on foundational Recruiting Operations strategies and tactics
  • Create customer reports or processes as needed
  • Support Strategic, Mid-Market, and Startup customers across EMEA

Requirements

  • Practical experience using Ashby’s product
  • Excellent communication and clear, concise facilitation abilities
  • Confidence working with stakeholders including Heads of Talent and recruiters
  • Ability to address a range of challenges, from interview plan questions to advanced Quality of Hire reporting strategies
  • Ability to establish expectations, hold stakeholders accountable, and facilitate alignment
  • Ability to set appropriate boundaries and help customer success managers own foundational Recruiting Operations work
  • Ability to enable others through one-to-one and group sessions
  • Strong customer empathy and skill in turning feedback into actionable insights
  • At least two years of experience in recruiting operations, analytics, and process design
  • At least two years of prior experience using Ashby in a recruiting operations role
  • Prior Ashby product knowledge is required
  • Ability to manage projects from scoping through execution and follow-through

Benefits

  • Competitive salary and equity
  • A 10-year exercise window for stock options
  • Unlimited paid time off, with four weeks recommended annually
  • Generous paid family leave
  • Generous budget for equipment, software, and office furniture
  • $100 monthly education budget
  • Coverage for higher-cost educational opportunities, such as conferences, with manager approval
  • Opportunity to work with a talented and passionate team

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