Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
FIS is a global fintech and banking technology company serving financial institutions, merchants, and business partners. Its enterprise software and services support payments, mobile banking, asset management, risk and compliance, and back-office operations. FIS enables organizations to accept payment methods in more than 125 countries and provides technology used across financial transactions and asset management. With a workforce of more than 10,000 employees and operations spanning international markets, FIS offers career opportunities across financial technology, banking, payments, and related business functions.
Production Support Analyst - FIS, Melbourne Onsite
Provide production support for FIS risk applications and financial institution systems in Melbourne. Manage releases, troubleshoot incidents, administer SQL Server and Windows environments, and lead application-focused SRE projects.
Description
- Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications
- Deploy application release updates
- Lead SRE initiatives for supported applications
- Provide production support for major financial institutions
- Coordinate changes to production environments
- Maintain compliance with applicable policies and standards
- Collaborate daily with Client Experience and Professional Services teams
- Manage application processes and data structures
- Analyze and resolve production issues
- Provide basic Microsoft Windows administration
- Provide basic SQL Server administration
- Perform general technical troubleshooting
Requirements
- Technical knowledge of operating systems such as Windows, databases, networking fundamentals, and troubleshooting practices
- Ability to analyze complex technical problems, determine root causes, and develop effective solutions
- Logical and systematic problem-solving approach
- Strong communication skills for working with technical and non-technical stakeholders
- Ability to explain technical concepts clearly and concisely in speech and writing
- Three to four years of experience in customer service or technical support
- Willingness and ability to learn new technologies and tools
- Ability to adapt quickly to changing priorities and work environments
- Experience supporting the FIS Credit Risk Manager application is an advantage
Benefits
- Flexible environment that encourages creative approaches
- Diverse, collaborative workplace
- Resources for professional and personal growth
- Opportunities to volunteer and support charitable causes
- Competitive salary and benefits
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