Vision RT Ltd develops surface-guided radiation therapy technology for modern oncology care. Its 3D surface imaging solutions, including AlignRT and DoseRT, support radiotherapy teams with patient positioning, motion management, and real-time dose visualization. The company’s systems are used in more than 3,000 installations worldwide, helping cancer hospitals improve the precision, safety, and efficiency of treatment workflows. Founded in 2001, Vision RT brings together healthcare and manufacturing expertise to advance technologies used by radiotherapy professionals.
Post-Market Surveillance and Complaints Specialist
Investigate medical device complaints for Vision RT, supporting root-cause analysis, regulatory reporting, risk assessment, and audit activities in a hybrid UK role.
Description
- Investigate support tickets to identify root causes and prepare regulatory reports
- Review and classify complaints under applicable regulations and company procedures to assess reportability
- Partner with internal and external stakeholders to investigate complaints, determine root causes, and close or escalate cases
- Coordinate with the Product Risk Management Team and other departments on initial risk assessments
- Support internal and external audits conducted by Vision RT’s notified body and other third parties
- Work with Quality and Regulatory Compliance, Production, R&D, Service, and related teams
- After training, conduct internal audits against ISO 13485, MDSAP, and the EU MDR
- Carry out other duties reasonably required for the role
- Travel occasionally within the UK and internationally
Requirements
- Strong administrative capability with meticulous attention to detail
- Analytical thinking and effective problem-solving ability
- Confidence working independently and collaboratively
- Strong task prioritisation and planning skills
- Proficiency with Microsoft Office applications
- Fluent written and spoken English
- Advanced Microsoft Excel skills, including VLOOKUP and PivotTable analysis, are desirable
- Knowledge of medical device regulations and submission guidance for MDSAP markets and/or the EU is desirable
- Internal audit qualification and experience auditing internal or supplier processes against ISO 13485, MDSAP, the EU MDR, and/or ISO 9001 are desirable
- Two years of trend analysis experience is desirable
Benefits
- Permanent, full-time position
- Opportunity to join a growing MedTech company
- Access to the stability and global reach of a large enterprise alongside the agility and innovation of a startup
- Career development opportunities
- Occasional travel within the UK and internationally