Marsh McLennan
Marsh McLennan
Marsh McLennan is a global professional services firm working across risk, strategy, and people-related advisory services. Its businesses include Marsh, which provides insurance brokerage and risk management; Guy Carpenter, focused on reinsurance and capital strategies; Mercer, serving clients in health, wealth, and career consulting; and Oliver Wyman, specializing in strategy, economics, and brand consulting. With a workforce of more than 85,000 employees worldwide, Marsh McLennan brings together expertise across finance, consulting, marketing, and related professional services. The company’s hiring landscape spans roles supporting client advisory, risk analysis, business strategy, consulting, and operational teams across its four businesses.

IT Systems Engineering Analyst – Okta CIAM (Hybrid, Gurugram)

Support Okta CIAM administration, application onboarding, access policies, and incident resolution in a hybrid Gurugram role at Marsh McLennan. The position supports identity services for a global professional services organization.

Description

  • Monitor ServiceNow queues, incidents, change orders, and support emails
  • Handle Sev 1, Sev 2, and Sev 3 tickets within agreed service levels
  • Investigate and resolve access and application issues
  • Fulfill urgent business requests, including testing-related access needs
  • Manage Okta group mappings and application group assignments or removals
  • Assign Okta groups to users based on approved access requests
  • Create and manage external user accounts and update primary email addresses
  • Reset external-user passwords and complete MFA resets
  • Create Okta groups for application onboarding and access needs
  • Onboard applications in Okta using SAML, OIDC, and service applications
  • Apply approved configuration changes to existing applications
  • Coordinate with application owners and TPMs on onboarding, identity-provider setup, and authentication requirements
  • Create and manage application authentication and access policies
  • Administer password, MFA enrollment, and global session policies
  • Create and maintain Okta Identity Providers
  • Administer authorization servers, including scopes, claims, and access policies
  • Manage Okta branding, hosted pages, themes, and custom email templates
  • Create and maintain Okta automations and workflows
  • Track Okta feature releases and evaluate their impact on applications and services
  • Help improve CIAM processes and platform capabilities
  • Provide standard and custom Okta reports to application owners
  • Maintain process documents, standard operating procedures, and support materials in Wiki and Confluence
  • Keep operational and knowledge documentation up to date

Requirements

  • Bachelor’s degree in computer science, information technology, or a related field
  • 1–4 years of relevant professional experience
  • Working knowledge of Okta CIAM capabilities and platform administration
  • Experience with user lifecycle management, access management, and group-based access control
  • Knowledge of SAML, OIDC, Identity Providers, and authentication mechanisms
  • Experience administering authentication, access, password, MFA, and session policies
  • Strong understanding of IAM principles and secure access management
  • Knowledge of delegated authentication concepts
  • Foundational knowledge of Active Directory, Workday, and CyberArk
  • Familiarity with Okta Workflows, branding, and authorization server configuration
  • Strong troubleshooting, analytical, and incident management abilities
  • Effective communication, documentation, and stakeholder management skills
  • Ability to collaborate with application owners, TPMs, and support teams
  • High attention to detail and operational discipline
  • Ability to manage competing priorities in a fast-paced environment
  • Service-oriented approach focused on quality and timely resolution
  • Commitment to process compliance, documentation, and continuous improvement

Benefits

  • Hybrid working arrangement with flexibility to work remotely and collaborate from the office
  • Professional development benefits
  • Diverse, inclusive, and flexible work environment

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