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Connection
Connection
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Connection helps businesses, healthcare institutions, schools, and government organizations plan, source, and manage technology. Its offerings span computer hardware, office equipment, software, storage, and IT services covering cybersecurity, artificial intelligence, digital workspaces, modern infrastructure, and multicloud environments. By combining technology products with consulting expertise, Connection supports organizations in building practical IT strategies around their operational needs.
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Inside Sales Support Representative, Massachusetts Remote

Support Connection account managers with IT order fulfillment, customer service, and issue resolution for small and medium-sized business accounts. Help retain and grow accounts through accurate order processing and responsive customer support.

USUnited StatesMAMassachusetts
$20 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Support assigned Executive, Senior Executive, or Presidential Account Managers with daily order fulfillment
  • Address customer issues across assigned new and existing accounts
  • Contribute to customer account retention and growth
  • Deliver service to both Account Managers and customers throughout order fulfillment and servicing
  • Manage routine transactions that enable Account Managers to expand their business
  • Follow up proactively on open orders and service issues to drive timely resolution
  • Answer incoming calls and provide assistance during calls when needed
  • Prepare and monitor orders to maintain accuracy and customer satisfaction

Requirements

  • Authorized to work for any U.S. employer
  • Must be able to work without employment visa sponsorship
  • Demonstrated motivation to succeed
  • Excellent verbal and written communication skills
  • Strong customer service capabilities
  • Ability to manage multiple tasks
  • Commitment to helping others

Benefits

  • Compensation package
  • 401(k) plans
  • Medical insurance
  • Complimentary therapy visits
  • Mental health coaching and tools
  • Meditation resources
  • Generous paid time off, including vacation and sick leave
  • Wellness Time Off days
  • Volunteer Time Off days
  • Generous paid vacation
  • Dental benefits
  • Vision benefits
  • Monday through Friday schedule
  • Tuition reimbursement
  • 401(k) matching

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