Agilent Technologies develops analytical and laboratory technologies used across biopharmaceutical research, food and beverage testing, clinical diagnostics, and environmental analysis. Its portfolio includes gas and liquid chromatography, mass spectrometry, laboratory supplies, software, and informatics, supported by services for laboratory management, maintenance, and instrument repair. The company also applies these technologies to genomics, pathology, and cancer research, with an emphasis on advancing science through sustainable solutions.
Informatics Service Engineer, Japan
Support Agilent customers across Japan by installing, troubleshooting, maintaining, and repairing informatics systems. The role covers hardware, software, networking, and technical service at customer sites.
Description
- Install, implement, maintain, and repair Agilent and multi-vendor systems at customer sites.
- Set up and optimize hardware, software, networking products, and configurations.
- Diagnose and resolve product performance issues.
- Provide maintenance and repair services.
- Advise customers on preventive maintenance and configurations that affect product performance.
- Address potential equipment and software issues early to help prevent unplanned business interruptions.
- Deliver integrated solutions spanning peripherals, communications, operating systems, and applications.
- Provide internal technical guidance and manage product escalations.
- Work with Support, Sales, Marketing, and R&D teams to develop customer solutions.
- Lead technical training, maintenance seminars, and workshops for field engineers or customers.
- Train field engineers or customers.
- Calibrate equipment on-site for large-volume customers when needed.
- Qualify leads when needed.
Requirements
- Background or professional experience in information technology, computer science, or a related field.
- Experience managing, administering, or building Windows Server environments.
- Experience designing, implementing, or supporting network infrastructure.
- Experience with virtualized environments and cloud platforms such as AWS or Microsoft Azure, or relevant certifications.
- Native-level Japanese communication skills.
- Ability to hold detailed technical and business discussions with Agilent employees and customers in Japan.
- Strong understanding of Japanese customer expectations and business practices.
- Consent to and eligibility for Agilent-approved customer or vendor credentialing to access customer sites; this may require proof of identity, certifications, and compliance with customer health and safety requirements.
- Willingness to travel occasionally.
Benefits
- Remote work option.
- Customer and vendor credentialing support requirements for access to customer sites.
- Internal technical training and maintenance seminars or workshops may be provided.
- Training opportunities for field engineers or customers.
- Day-shift schedule.
- Full-time weekly schedule.