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Georgia United Credit Union is a member-owned, not-for-profit financial cooperative serving more than 150,000 members from its headquarters in Duluth, Georgia. Its banking and financial services include deposit accounts, mortgages, auto, personal and student loans, credit cards, investment and retirement planning, digital banking, payments, fraud protection, and financial wellness resources. Through community education, foundation initiatives, and branch and ATM access, the credit union supports individuals and local communities with practical financial services.
Hybrid Credit Reporting Specialist
Investigate credit disputes, maintain regulatory reporting, and support compliance operations for Georgia United Credit Union. This full-time hybrid role uses Provana and Sonnet to manage member credit reporting requests.
Description
- Investigate and resolve credit disputes and reporting discrepancies
- Coordinate with credit reporting agencies and update records through Provana and Sonnet
- Track dispute requests to uncover service and system issues
- Record dispute outcomes in the core system and authorized dispute-management platform
- Analyze complex requests and complete updates within regulatory deadlines
- Review reports for compliance with timelines, procedures, and regulations
- Evaluate report findings and brief management on status, issues, and proposed resolutions
- Maintain working knowledge of credit union compliance laws and regulations
- Develop process improvements and submit procedural changes for approval
- Resolve issues that fall outside standard business processes
- Participate in credit bureau reporting meetings and related projects
- Supply documentation and information for regulatory reviews and audits
- Assist with departmental work and other assigned responsibilities
- Update management on activities, trends, progress, and significant concerns
- Research and respond to member complaints when needed
- Provide timely, appropriate service to members and colleagues
- Foster constructive and productive relationships across the organization
Requirements
- High school diploma or equivalent required
- At least two years of financial institution experience involving member service, detailed research, credit report review, and corrections
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, as well as internet and email tools
- At least two years of experience handling AUD, direct, and indirect loan disputes
- Familiarity with consumer dispute management software
- Intermediate interpersonal abilities
- Intermediate communication abilities
- Intermediate attention to detail
- Spanish bilingual skills are preferred
- Ability to interpret and apply state and federal credit union compliance laws and regulations
- Must be authorized to work in the United States; employment eligibility is verified through E-Verify
Benefits
- Competitive compensation package
- Occasional travel within the local area
- Reasonable accommodations provided under the Americans with Disabilities Act and other applicable laws
- Equal opportunity employment and an inclusive workplace
- Participation in E-Verify
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