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ZEISS Group
ZEISS Group
BiotechnologyHealthcareManufacturing
ZEISS Group is a global optics and optoelectronics company serving semiconductor manufacturing, industrial quality and research, medical technology, and consumer markets. Founded in 1846 and headquartered in Oberkochen, Germany, the company develops products and technologies including binoculars, microscopy systems, eyeglass lenses, biomedical research solutions, and applications involving artificial intelligence and machine learning. Its approximately 43,000 employees work across nearly 50 countries in research and development, production, sales, and service teams.
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Field Service Technician I – Canada (Remote)

ZEISS Group is hiring a remote Field Service Technician I in Canada to install, calibrate, maintain, troubleshoot, and repair Coordinate Measuring Machines and other metrology equipment. The role supports Canadian customers through field service, technical documentation, and issue resolution.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredFrench RequiredField Engineer

Description

  • Complete classroom, online, and hands-on technical training.
  • Build expertise in installing, maintaining, calibrating, troubleshooting, and repairing Coordinate Measuring Machines and related metrology equipment.
  • Support senior technicians with installations, customer service calls, preventive maintenance, calibration, troubleshooting, and repairs.
  • Carry out assigned service work under supervision and independently once trained.
  • Identify basic mechanical, electrical, electronic, software, and system issues.
  • Refer complex technical problems to senior technicians or technical support.
  • Inspect equipment and advise on necessary follow-up work.
  • Use authorized tools, diagnostic equipment, and service methods.
  • Deliver timely, solutions-oriented customer support while reporting service results and equipment condition.
  • Set customer expectations and work with internal teams to resolve concerns.
  • Prepare service reports, work orders, calibration records, expense reports, and related documentation.
  • Keep equipment, service, expense, and inventory records accurate and current.
  • Control assigned tools, spare parts, consumables, and inventory.
  • Work with service, deployment, receiving, and warehouse teams.
  • Comply with health and safety rules, quality standards, security controls, customer-site requirements, and service procedures.
  • Operate company vehicles and material-handling equipment safely.
  • Handle other related responsibilities as assigned.

Requirements

  • Fluent written and spoken English and French are required.
  • A college diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical field.
  • Equivalent technical training combined with relevant hands-on experience may be accepted.
  • Experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred.
  • Experience with CMMs, precision measurement systems, or industrial metrology equipment is an asset.
  • Working knowledge of Microsoft Windows operating systems is required.
  • Customer-service or field-service experience is an asset.
  • Strong mechanical, electrical, electronic, and computer aptitude.
  • Capacity to learn technical concepts, equipment, software, and service procedures.
  • Basic diagnostic, analytical, and troubleshooting capabilities.
  • Ability to interpret technical manuals, diagrams, drawings, and instructions.
  • Strong written and verbal communication skills.
  • Ability to communicate technical information clearly and professionally.
  • Strong customer-service and relationship-building abilities.
  • Effective organization, planning, and time-management skills.
  • Ability to produce accurate service and expense documentation.
  • Ability to manage multiple assignments and shifting priorities.
  • Ability to perform effectively under pressure in a fast-paced service setting.
  • Ability to work independently after completing required training.
  • Ability to collaborate effectively with senior technicians and internal teams.
  • Professional, dependable, and solutions-oriented work style.
  • Commitment to workplace safety, service quality, and ongoing learning.
  • Microsoft operating system knowledge is required.

Benefits

  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Retirement pension plan (RPP)
  • Employee Assistance Program
  • Paid time off, including vacation, personal, and sick days

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