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GLORY
GLORY
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
GLORY develops cash technology solutions for financial institutions, retailers, gaming businesses, and cash-in-transit operators. Its portfolio includes cash recyclers, self-service kiosks, point-of-sale systems, and cash management tools designed to automate handling processes across stores, cash centers, and the wider retail cash chain. The company’s work focuses on helping organizations manage cash more efficiently and securely while supporting consistent customer service and operational performance.
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Field Service Technician - Chicago, IL (Hybrid)

Provide field service for GLORY’s high-speed cash-handling equipment across the Chicago area. The role covers troubleshooting, repairs, installations, upgrades, customer communication, and regular travel to client sites.

USUnited StatesILIllinois
$20 – $27 / hour
HybridFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Oversee customer service and support for assigned clients
  • Troubleshoot and repair high-speed cash-handling equipment independently
  • Maintain accurate control of service parts and tools
  • Keep up with technical and functional updates to GLORY equipment
  • Deliver a positive customer experience throughout each service engagement
  • Identify system faults and complete the necessary repairs
  • Communicate maintenance progress and expected downtime to customers
  • Perform machine installations, Engineering Change Notices, system upgrades, and hardware or software upgrades
  • Adhere to established safety procedures and policies
  • Complete all required Environmental Health & Safety training
  • Promptly document job-site accidents involving injuries or property damage
  • Travel regularly to customer locations throughout Chicago and surrounding areas
  • Provide service updates and report to the District Service Manager

Requirements

  • Professional studies in electromechanics, electrical engineering, or a comparable field, either completed or in progress; equivalent work experience may also qualify
  • Related certifications in mechanics, electronics, automation, or data processing are preferred
  • Strong customer service and interpersonal communication abilities
  • Practical experience with personal computers, Microsoft Office, network sites, and email
  • Structured troubleshooting skills, including isolating faults at the PCB or component level
  • Ability to interpret electrical schematics, logic diagrams, and mechanical drawings
  • Understanding of AC/DC power distribution and digital and analog circuitry
  • Experience servicing high-speed paper-handling equipment; ATM or copier repair experience is preferred
  • Three to five years of technical field service repair experience is preferred
  • Valid driver’s license
  • Ability to lift up to 50 pounds without assistance
  • Ability to remain seated or standing for extended periods and frequently kneel, bend, squat, sit, and twist
  • Ability to work at customer locations such as financial institutions, casinos, truck stops, recreational parks, and retail stores
  • Availability for rotating weekend and holiday assignments
  • Availability for an on-call rotation, generally every three to five weeks, including evenings and weekends
  • Ability to drive to customer locations during working hours
  • Willingness to travel occasionally beyond the assigned territory, including by air and overnight
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision
  • Residence within the assigned territory or willingness to relocate; relocation assistance is not available

Benefits

  • 401(k) retirement plan through Fidelity with a 2.5% company contribution and an employer match of 3% on employee contributions up to 6%
  • Blue Cross Blue Shield health coverage with three medical plan options
  • Paid parental leave
  • MDLive 24/7 virtual doctor and nurse access
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account and dependent-care benefits
  • Voluntary life insurance
  • Company-paid basic life insurance and accidental death and dismemberment coverage
  • Company-paid short- and long-term disability coverage plus an Employee Assistance Program
  • Paid vacation
  • Paid sick leave in accordance with city and state requirements
  • Nine to eleven paid holidays
  • Professional development support
  • Education assistance
  • Adoption assistance
  • Legal and identity-theft protection plans
  • Eligibility for an annual bonus
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for certain positions
  • Company van for travel to customer sites

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