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ONI
ONI
51 – 200 Employees
H1B Visa SponsorBiotechnologyHealthcare InsuranceScience
ONI is a biotechnology company developing super-resolution imaging technology for life-science research. Its Aplo Scope combines advanced nanoscale microscopy with CODI, a cloud-based platform for analyzing biological structures and cellular processes. The company’s tools support research in cell biology, immuno-oncology, and neuroscience, helping scientists capture and interpret high-resolution imaging data without the complexity traditionally associated with super-resolution microscopy.
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Field Applications Scientist, Customer Support

Support ONI customers using Nanoimager cellular research technology through training, troubleshooting, and workflow guidance. Help customers succeed scientifically while contributing to renewals and expansion.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Deliver scientific applications training after installation and provide continued customer support.
  • Partner with Service and Product teams to resolve workflow, sample, image acquisition, and application problems.
  • Help customers adopt and effectively use relevant ONI workflows.
  • Lead advanced workflow training and assist with customer onboarding.
  • Flag customers who may be at risk and coordinate response plans with Customer Success and Service leaders.
  • Support renewals by showing the scientific and operational value of ONI systems.
  • Spot appropriate opportunities to expand customer use and refer them to the relevant Sales team member.
  • Create training resources, knowledge base entries, and other reusable support materials.
  • Gather customer feedback and share recurring needs with Product and Commercial teams.
  • Help installed ONI customers achieve scientific success, adopt relevant workflows, and get the applications support they need to realize system value.

Requirements

  • A PhD or equivalent experience in an advanced scientific field.
  • Strong background in microscopy, imaging, or a related applications area.
  • Proven ability in customer support, training, and scientific communication.
  • Ability to turn complex scientific concepts into practical, repeatable workflows.
  • Strong collaboration skills with Service, Sales, Product, and Applications teams.
  • Willingness to travel for installations, approximately 25% across the UK and Europe.

Benefits

  • Competitive pay.
  • 28 days of annual leave, local bank holidays, and four dedicated wellbeing days.
  • Private healthcare and dental coverage.
  • An inclusive workplace culture.
  • Access to Health Assured mental health support services.
  • Membership in the People’s Pension.
  • Perks at Work discounts and offers.
  • Equal opportunity employer.

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