ONI
ONI
ONI एक जैव-प्रौद्योगिकी कंपनी है जो जीवन-विज्ञान अनुसंधान के लिए सुपर-रिज़ॉल्यूशन इमेजिंग तकनीक विकसित करती है। इसका Aplo Scope उन्नत नैनोस्केल माइक्रोस्कोपी को CODI के साथ जोड़ता है, जो जैविक संरचनाओं और कोशिकीय प्रक्रियाओं के विश्लेषण के लिए क्लाउड-आधारित प्लेटफ़ॉर्म है। कंपनी के उपकरण कोशिका जीवविज्ञान, इम्यूनो-ऑन्कोलॉजी और तंत्रिका-विज्ञान में अनुसंधान का समर्थन करते हैं और वैज्ञानिकों को सुपर-रिज़ॉल्यूशन माइक्रोस्कोपी से पारंपरिक रूप से जुड़ी जटिलताओं के बिना उच्च-रिज़ॉल्यूशन इमेजिंग डेटा कैप्चर और उसका अर्थ समझने में मदद करते हैं।

Field Applications Scientist, Customer Support

Support ONI customers using Nanoimager cellular research technology through training, troubleshooting, and workflow guidance. Help customers succeed scientifically while contributing to renewals and expansion.

विवरण

  • Deliver scientific applications training after installation and provide continued customer support.
  • Partner with Service and Product teams to resolve workflow, sample, image acquisition, and application problems.
  • Help customers adopt and effectively use relevant ONI workflows.
  • Lead advanced workflow training and assist with customer onboarding.
  • Flag customers who may be at risk and coordinate response plans with Customer Success and Service leaders.
  • Support renewals by showing the scientific and operational value of ONI systems.
  • Spot appropriate opportunities to expand customer use and refer them to the relevant Sales team member.
  • Create training resources, knowledge base entries, and other reusable support materials.
  • Gather customer feedback and share recurring needs with Product and Commercial teams.
  • Help installed ONI customers achieve scientific success, adopt relevant workflows, and get the applications support they need to realize system value.

आवश्यकताएँ

  • A PhD or equivalent experience in an advanced scientific field.
  • Strong background in microscopy, imaging, or a related applications area.
  • Proven ability in customer support, training, and scientific communication.
  • Ability to turn complex scientific concepts into practical, repeatable workflows.
  • Strong collaboration skills with Service, Sales, Product, and Applications teams.
  • Willingness to travel for installations, approximately 25% across the UK and Europe.

लाभ

  • Competitive pay.
  • 28 days of annual leave, local bank holidays, and four dedicated wellbeing days.
  • Private healthcare and dental coverage.
  • An inclusive workplace culture.
  • Access to Health Assured mental health support services.
  • Membership in the People’s Pension.
  • Perks at Work discounts and offers.
  • Equal opportunity employer.

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