Desjardins
Desjardins
Desjardins is a North American financial cooperative serving individuals, businesses, and communities across Canada. Its offerings span personal and business banking, credit cards, mortgages, loans, savings and investments, and auto and home insurance. The organization combines financial and insurance services with a cooperative model that gives members a role in decision-making, while emphasizing responsible investment, local economic support, community involvement, and youth development.

Desjardins Commercial Account Manager (Hybrid)

Manage commercial client relationships for Desjardins by developing tailored financial solutions, growing portfolios, supporting profitability, and applying prudent risk management.

Description

  • Build and maintain relationships with existing and prospective business clients
  • Promote and sell Desjardins products and services
  • Serve as the account manager and primary liaison between the business centre and members and clients
  • Monitor product usage, updates, and client satisfaction
  • Investigate sources of dissatisfaction and recommend appropriate solutions
  • Assess member and client needs
  • Create tailored solutions and integrated service proposals
  • Negotiate relevant terms with members and clients
  • Recommend strategies to grow business, manage risk, improve portfolio profitability, and strengthen relationships
  • Use business intelligence to identify development opportunities
  • Deliver promotional initiatives and participate in targeted public relations and community activities
  • Maintain client and member satisfaction, pursue opportunities, and make referrals when appropriate
  • Apply sound, prudent risk management across assigned portfolios

Requirements

  • Bachelor’s degree in a related discipline
  • At least two years of relevant experience
  • Equivalent combinations of qualifications and relevant experience may be considered
  • French proficiency is required
  • Comply with applicable policies, practices, standards, and laws governing financial product and service distribution
  • Take action and follow through
  • Communicate effectively
  • Maintain a strong customer focus
  • Value and support differences
  • Drive results
  • Demonstrate interpersonal savvy
  • Learn quickly and adapt

Benefits

  • Competitive salary with an annual bonus
  • Four weeks of flexible vacation from the first year
  • Defined benefit pension plan offering predictable, stable retirement income
  • Group insurance with telemedicine
  • Reimbursement for health and wellness expenses and telework equipment

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