Ritual is a health and wellness company focused on nutritional supplements designed to support everyday health routines. Its products center on science-backed ingredients and transparent information, helping customers make more informed choices about daily vitamins. Operating across healthcare and food and beverage, Ritual combines a wellness-focused product offering with an emphasis on sustainability and accessible nutrition.
Customer Success Manager, Energy Commodities
Help energy-market clients adopt Vortexa’s satellite data platform, from onboarding through ongoing use and renewal. Support London-based EMEA accounts by connecting client goals with platform, API, and integration workflows.
Description
- Lead onboarding for new clients and users across Vortexa’s analytics platform and API integrations.
- Map account users and buying groups, tracking how they use Vortexa and where adoption can expand.
- Translate client goals and workflows in trading, chartering, analytics, and quantitative work into success plans, then review progress with champions quarterly.
- Monitor account health and usage, address retention risks early, and share evidence of value with Account Managers at least 120 days before renewals.
- Manage adoption and value across your accounts in partnership with each Account Manager.
- Understand how account users work with Vortexa across its platform, APIs, and MCP, and identify emerging needs and teams.
- Help users succeed and share changing client needs with the account team.
Requirements
- At least four years of experience in energy, commodities, or shipping markets, ideally working hands-on with market and vessel data as an analyst, trader, charterer, broker, or operator. Customer success or account management experience supporting technical, analytical users of a data product in these markets is also relevant.
- Experience in energy, commodities, or maritime markets, or with data or API products used by technical and analytical buyers.
- Technical fluency, or willingness to learn, to discuss APIs, data integrations, and how analyst teams consume data credibly.
- Ability to build trust with front-line users such as traders, analysts, and charterers, as well as senior decision-makers.
- Data-led approach to prioritising work with usage data and CRM, and demonstrating client value.
- Working knowledge of Python or SQL.
- Familiarity with AI tools, agents, or MCP in data workflows.
Benefits
- Flexible hybrid work, split between home and the office, with freedom to work where you are most productive.
- Join a diverse company advancing its technology beyond the cutting edge.
- Work with a motivated team of skilled colleagues committed to high standards.
- Ongoing opportunities to learn and explore new tools and technologies.
- Equity options for all Vortexa staff, with an emphasis on responsible ownership.
- A collaborative culture focused on working and achieving together.
- Private health insurance through Vitality to support your physical health.
- A global volunteering policy to help you contribute to good causes.